Prometric
Prometric is a leading provider of technology-enabled testing and assessment solutions to licensing, certification organizations, academic institutions, and government agencies. We support test takers in 180 countries with a mission to design and deliver high-quality testing solutions anytime, anywhere.
JOB TITLE Test Center Administrator
REPORTS TO Test Center Manager
DEPARTMENT Test Center
LOCATION Troy, MI
TEST CENTER ADDRESS: 5480 Corporate Dr Suite 120
Please complete this brief questionnaire.
What To Expect On First Day Video
Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold exam integrity.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
Available Schedule
Full Time - Hours Will Vary
Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible Sunday hours.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
Schedules are available 2 weeks in advance.
Responsibilities
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification
Qualifications Education
High school diploma or equivalent required
College experience a plus
Experience
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
Skills
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including MS Office, Outlook, internet)
Physical Job Requirements
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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JOB TITLE Test Center Administrator
REPORTS TO Test Center Manager
DEPARTMENT Test Center
LOCATION Troy, MI
TEST CENTER ADDRESS: 5480 Corporate Dr Suite 120
Please complete this brief questionnaire.
What To Expect On First Day Video
Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold exam integrity.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
Available Schedule
Full Time - Hours Will Vary
Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible Sunday hours.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
Schedules are available 2 weeks in advance.
Responsibilities
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification
Qualifications Education
High school diploma or equivalent required
College experience a plus
Experience
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
Skills
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including MS Office, Outlook, internet)
Physical Job Requirements
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
#J-18808-Ljbffr