Commonwealth Hotels
Apply for the
Front Office Manager
role at
Commonwealth Hotels .
Location and Salary Louisville, KY | $50,000.00 - $65,000.00
About Us The Residence Inn by Marriott Louisville Airport offers a rewarding experience with numerous benefits. As part of the Marriott and Commonwealth Hotels organization, employees gain access to extensive training programs, career advancement opportunities, and valuable benefits, including competitive pay, travel discounts, healthcare, and retirement plans for eligible team members. The Residence Inn’s extended‑stay concept fosters a welcoming atmosphere, allowing staff to build meaningful connections with long‑term guests, enhancing job satisfaction.
Why This Role? As a Hotel Guest Service Manager / Front Desk Manager / Front Office Manager at the Residence Inn by Marriott Louisville Airport, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, building strong communication and problem‑solving skills.
What’s In It for You?
Medical, Dental and Vision
401(k) with company match, Same‑day Pay, and flexible spending accounts
Vacation, Personal Days, and Holiday pay
Exclusive discounts on hotel, food and beverage for personal travel
Professional growth through online training courses and Commonwealth University
Employee assistance program, jury duty leave, bereavement leave, and more
Key Responsibilities
Assist guests with check‑in and check‑out processes efficiently.
Handle room reservations, cancellations, and modifications accurately.
Respond promptly and professionally to guest inquiries, complaints, and special requests.
Process payment transactions, including room charges, deposits, and refunds.
Coordinate with other departments, such as housekeeping and maintenance, to address guest needs.
Provide information about hotel services, amenities, local attractions, and transportation options.
Resolve guest concerns or complaints effectively, escalating when necessary.
Maintain accurate records of guest stays, payments, and interactions in the PMS.
Upsell rooms and promote hotel amenities, such as dining options or event spaces.
Follow safety and security protocols to safeguard guests, staff, and property.
Qualifications
Customer service experience in hospitality, retail, or food service.
Basic computer skills and familiarity with reservation or PMS.
Strong verbal and written communication skills.
Problem‑solving ability in handling guest complaints.
Multitasking and organizational skills.
Experience in front desk operations or similar roles.
High school diploma or equivalent.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Apply today and shape the future of hospitality in Louisville, Kentucky!
#J-18808-Ljbffr
Front Office Manager
role at
Commonwealth Hotels .
Location and Salary Louisville, KY | $50,000.00 - $65,000.00
About Us The Residence Inn by Marriott Louisville Airport offers a rewarding experience with numerous benefits. As part of the Marriott and Commonwealth Hotels organization, employees gain access to extensive training programs, career advancement opportunities, and valuable benefits, including competitive pay, travel discounts, healthcare, and retirement plans for eligible team members. The Residence Inn’s extended‑stay concept fosters a welcoming atmosphere, allowing staff to build meaningful connections with long‑term guests, enhancing job satisfaction.
Why This Role? As a Hotel Guest Service Manager / Front Desk Manager / Front Office Manager at the Residence Inn by Marriott Louisville Airport, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, building strong communication and problem‑solving skills.
What’s In It for You?
Medical, Dental and Vision
401(k) with company match, Same‑day Pay, and flexible spending accounts
Vacation, Personal Days, and Holiday pay
Exclusive discounts on hotel, food and beverage for personal travel
Professional growth through online training courses and Commonwealth University
Employee assistance program, jury duty leave, bereavement leave, and more
Key Responsibilities
Assist guests with check‑in and check‑out processes efficiently.
Handle room reservations, cancellations, and modifications accurately.
Respond promptly and professionally to guest inquiries, complaints, and special requests.
Process payment transactions, including room charges, deposits, and refunds.
Coordinate with other departments, such as housekeeping and maintenance, to address guest needs.
Provide information about hotel services, amenities, local attractions, and transportation options.
Resolve guest concerns or complaints effectively, escalating when necessary.
Maintain accurate records of guest stays, payments, and interactions in the PMS.
Upsell rooms and promote hotel amenities, such as dining options or event spaces.
Follow safety and security protocols to safeguard guests, staff, and property.
Qualifications
Customer service experience in hospitality, retail, or food service.
Basic computer skills and familiarity with reservation or PMS.
Strong verbal and written communication skills.
Problem‑solving ability in handling guest complaints.
Multitasking and organizational skills.
Experience in front desk operations or similar roles.
High school diploma or equivalent.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Apply today and shape the future of hospitality in Louisville, Kentucky!
#J-18808-Ljbffr