Electricenergyonline
Bilingual Customer Service Representative Liberty Location: California Category:
Electricenergyonline, Apple Valley, California, United States, 92307
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
*Bilingual in English/Spanish required
Accountabilities
Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
Generate and manage service orders, providing customers with updates on service requests
Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
Handle routine cash drawer management and balance transactions at the end of each day
Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
High school diploma or equivalent required
3+ years of experience in a call center or high-volume customer service environment
Bilingual in English/Spanish required
Ability to manage a large volume of calls with professionalism, patience, and efficiency
Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
Previous cash handling experience is a plus
Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
Valid state driver's license
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Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
*Bilingual in English/Spanish required
Accountabilities
Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
Generate and manage service orders, providing customers with updates on service requests
Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
Handle routine cash drawer management and balance transactions at the end of each day
Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
High school diploma or equivalent required
3+ years of experience in a call center or high-volume customer service environment
Bilingual in English/Spanish required
Ability to manage a large volume of calls with professionalism, patience, and efficiency
Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
Previous cash handling experience is a plus
Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
Valid state driver's license
#J-18808-Ljbffr