Children's Aid Society
Overview
Salary:
$64,350-65,000/yr Program Description:
The Children’s Aid Safe Way Forward Program (SWF) provides child welfare involved families affected by intimate partner violence (IPV) with comprehensive general prevention services, including case management and therapeutic intervention services to address IPV. This joint prevention-clinical service model offers trauma-informed services to the whole family, including the survivor of IPV, the person causing harm (PCH), and children exposed to IPV/DV in the home. Services include in-home visitation, crisis intervention, case management, advocacy, trauma-informed individual counseling, group counseling/education, and referrals to other appropriate services. The SWF program serves 65 families residing in the Bronx. Position Summary:
The mission of CWFS - Continuous Quality Improvement Department is to provide a robust continuous quality improvement system that consistently improves services and supports for children and families and ensures the division makes the most effective use of available resources. The Quality Improvement Specialist will support the SWF Program by developing QA measures that promote child welfare best practice and compliance with ACS policies, procedures, and mandates. The QA Specialist will perform functions in four district domains: Quality Assurance to ensure staff meet required OCFS and ACS mandates; Quality Improvement to identify learning needs and gaps in service; Accountability Oversight; and Site Administrative functions in support of the Site Director. The QA Specialist will report to the Director of Quality Assurance. Essential Duties: Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with policies and procedures. Identify and evaluate key indicators of performance and practice in child welfare. Review weekly charts and progress notes, Family Assessment Service Plans (FASPs), and Plan Amendments to evaluate outcome measures and assess best practice. Conduct and analyze data from random reviews of case records to evaluate the timeliness and quality of documentation, assessments of safety, risk, well-being and services, supervision and guidance, and timely and effective decision-making on cases. Compile monthly statistics and quarterly outcome metrics to design outcome measures that support quality improvement processes in collaboration with SWF leadership. Collaborate with the team in developing and formalizing program policies, procedures, and guidelines, to create a program manual and support compliance with ACS mandates and new initiatives. Oversee program compliance with accountability regulations and procedures of OCFS, ACS and Children’s Aid. Produce monthly and quarterly reports that include performance data, Indicated SCR, Clients Served, CSEC, Supervisory Case Reviews, Casework Contacts, FASP Timeliness, Family Engagement and Family Team Conferencing. Assist with the development and review of SWF dashboards metrics to monitor compliance and practice in key performance indicators. Analyze metrics from city, state and federal audits and provide program leadership with reports of findings that include trends and targeted areas for improvement. Participate in the ACS Agency Program Assistance Collaborative Quality Improvement cycle and support program staff in data collection and analysis in targeted areas for improvement, as applicable. Continually engage and support programs by participating in staff meetings, sharing information, attending COFCCA meetings, troubleshooting database issues and building sustainable child welfare practices. Work collaboratively with SWF leadership to provide individual and/or site-based group trainings as needed, including new hire orientation. Teamwork and Collaboration Responsibilities: Support the role of the Director of Continuous Quality Improvement by taking on additional tasks and participating in meetings as needed. Provide support with division objectives including implementation of new contracts and models, monitoring and collecting outcome data for grant-funded programs and initiatives. Collaborate with Quality Improvement Specialists to provide coverage and support for all preventive programs, meet deadlines and project deliverables. Engage in continuous learning and professional development that furthers the department's continuous quality improvement mission and goals. Support feedback mechanisms by collecting and analyzing data from survey tools, etc. Support the Director of Quality Improvement to develop internal policy and procedure to improve programmatic practice, performance and operations. Accept other tasks as assigned to support the success of the team and program(s). Minimum Qualifications: Master's degree in social work or in a related field required. Minimum of 3 years' experience in an ACS Child Welfare/Human Services setting with knowledge of ACS and OCFS child welfare policies, procedures and best practices preferred. Key Competencies: Advanced skills in agency and child welfare systems (e.g., Connections and PROMIS). Experience using MS Excel and statistical analysis. Creative thinker and problem solver. Self-motivated and able to manage and complete projects within structured timeframes. Strong interpersonal, verbal, and written communication skills. Flexibility and ability to work under pressure and meet deadlines. It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants and to maintain a work environment free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, genetic characteristics, arrest or conviction record, credit history, unemployment status, or any other characteristic protected by law. Children’s Aid complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment. Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or violations of the Equal Employment Opportunity Policy and will take appropriate corrective action if warranted. Children’s Aid prohibits retaliation against employees who participate in investigations. The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring smooth operation of the department’s processes. The position’s requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.
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Salary:
$64,350-65,000/yr Program Description:
The Children’s Aid Safe Way Forward Program (SWF) provides child welfare involved families affected by intimate partner violence (IPV) with comprehensive general prevention services, including case management and therapeutic intervention services to address IPV. This joint prevention-clinical service model offers trauma-informed services to the whole family, including the survivor of IPV, the person causing harm (PCH), and children exposed to IPV/DV in the home. Services include in-home visitation, crisis intervention, case management, advocacy, trauma-informed individual counseling, group counseling/education, and referrals to other appropriate services. The SWF program serves 65 families residing in the Bronx. Position Summary:
The mission of CWFS - Continuous Quality Improvement Department is to provide a robust continuous quality improvement system that consistently improves services and supports for children and families and ensures the division makes the most effective use of available resources. The Quality Improvement Specialist will support the SWF Program by developing QA measures that promote child welfare best practice and compliance with ACS policies, procedures, and mandates. The QA Specialist will perform functions in four district domains: Quality Assurance to ensure staff meet required OCFS and ACS mandates; Quality Improvement to identify learning needs and gaps in service; Accountability Oversight; and Site Administrative functions in support of the Site Director. The QA Specialist will report to the Director of Quality Assurance. Essential Duties: Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with policies and procedures. Identify and evaluate key indicators of performance and practice in child welfare. Review weekly charts and progress notes, Family Assessment Service Plans (FASPs), and Plan Amendments to evaluate outcome measures and assess best practice. Conduct and analyze data from random reviews of case records to evaluate the timeliness and quality of documentation, assessments of safety, risk, well-being and services, supervision and guidance, and timely and effective decision-making on cases. Compile monthly statistics and quarterly outcome metrics to design outcome measures that support quality improvement processes in collaboration with SWF leadership. Collaborate with the team in developing and formalizing program policies, procedures, and guidelines, to create a program manual and support compliance with ACS mandates and new initiatives. Oversee program compliance with accountability regulations and procedures of OCFS, ACS and Children’s Aid. Produce monthly and quarterly reports that include performance data, Indicated SCR, Clients Served, CSEC, Supervisory Case Reviews, Casework Contacts, FASP Timeliness, Family Engagement and Family Team Conferencing. Assist with the development and review of SWF dashboards metrics to monitor compliance and practice in key performance indicators. Analyze metrics from city, state and federal audits and provide program leadership with reports of findings that include trends and targeted areas for improvement. Participate in the ACS Agency Program Assistance Collaborative Quality Improvement cycle and support program staff in data collection and analysis in targeted areas for improvement, as applicable. Continually engage and support programs by participating in staff meetings, sharing information, attending COFCCA meetings, troubleshooting database issues and building sustainable child welfare practices. Work collaboratively with SWF leadership to provide individual and/or site-based group trainings as needed, including new hire orientation. Teamwork and Collaboration Responsibilities: Support the role of the Director of Continuous Quality Improvement by taking on additional tasks and participating in meetings as needed. Provide support with division objectives including implementation of new contracts and models, monitoring and collecting outcome data for grant-funded programs and initiatives. Collaborate with Quality Improvement Specialists to provide coverage and support for all preventive programs, meet deadlines and project deliverables. Engage in continuous learning and professional development that furthers the department's continuous quality improvement mission and goals. Support feedback mechanisms by collecting and analyzing data from survey tools, etc. Support the Director of Quality Improvement to develop internal policy and procedure to improve programmatic practice, performance and operations. Accept other tasks as assigned to support the success of the team and program(s). Minimum Qualifications: Master's degree in social work or in a related field required. Minimum of 3 years' experience in an ACS Child Welfare/Human Services setting with knowledge of ACS and OCFS child welfare policies, procedures and best practices preferred. Key Competencies: Advanced skills in agency and child welfare systems (e.g., Connections and PROMIS). Experience using MS Excel and statistical analysis. Creative thinker and problem solver. Self-motivated and able to manage and complete projects within structured timeframes. Strong interpersonal, verbal, and written communication skills. Flexibility and ability to work under pressure and meet deadlines. It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants and to maintain a work environment free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, genetic characteristics, arrest or conviction record, credit history, unemployment status, or any other characteristic protected by law. Children’s Aid complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment. Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or violations of the Equal Employment Opportunity Policy and will take appropriate corrective action if warranted. Children’s Aid prohibits retaliation against employees who participate in investigations. The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring smooth operation of the department’s processes. The position’s requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.
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