First National Bank of America
Customer Service Specialist - Online Branch
First National Bank of America, East Lansing, Michigan, United States, 48823
Customer Service Specialist - Online Branch
First National Bank of America Online Branch team is seeking a candidate who excels in accuracy, customer service, record-keeping, and multitasking in a fast‑paced environment to fill the
Customer Service Specialist
role.
Location:
On‑Site at our East Lansing, MI location
Responsibilities:
Handle customer inquiries via email, messages, and phone calls
Assist customers with opening accounts and Certificate of Deposits using our online platform
Obtain customer signatures on necessary documents and forms
Ensure strict compliance with banking regulations and procedures
Maintain accurate customer accounts and profiles
Perform other assigned tasks as needed
Qualifications:
Effective verbal and written communication skills
Proficiency in Microsoft Office, particularly Excel and Word
Exceptional interpersonal skills, courtesy, and customer service aptitude
Jack Henry 20/20 core experience is a bonus
Knowledge of deposit account opening regulations is a bonus
Bilingual (Spanish/English) is a bonus
Employee benefits:
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
#J-18808-Ljbffr
Customer Service Specialist
role.
Location:
On‑Site at our East Lansing, MI location
Responsibilities:
Handle customer inquiries via email, messages, and phone calls
Assist customers with opening accounts and Certificate of Deposits using our online platform
Obtain customer signatures on necessary documents and forms
Ensure strict compliance with banking regulations and procedures
Maintain accurate customer accounts and profiles
Perform other assigned tasks as needed
Qualifications:
Effective verbal and written communication skills
Proficiency in Microsoft Office, particularly Excel and Word
Exceptional interpersonal skills, courtesy, and customer service aptitude
Jack Henry 20/20 core experience is a bonus
Knowledge of deposit account opening regulations is a bonus
Bilingual (Spanish/English) is a bonus
Employee benefits:
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
#J-18808-Ljbffr