Competitive Range
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Operations Voice Manager
role at
Competitive Range 5 months ago Be among the first 25 applicants Join to apply for the
Operations Voice Manager
role at
Competitive Range Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
Roles And Responsibilities
Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365. Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements. Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels. Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly. Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks. Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations. Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems. Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required. Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance. Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied. Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution. Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.
Qualifications/Experience
Active TS/SCI Clearance 10+ years of relevant experience Experience in voice communications technology, including VoIP, VoSIP, and TDM systems. Strong technical knowledge of telecommunications equipment and systems management. Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
Education/Certifications
Bachelor's Degree in a related field (required) Security Plus Certification (required)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Operations Voice Manager
role at
Competitive Range 5 months ago Be among the first 25 applicants Join to apply for the
Operations Voice Manager
role at
Competitive Range Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
Roles And Responsibilities
Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365. Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements. Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels. Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly. Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks. Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations. Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems. Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required. Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance. Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied. Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution. Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.
Qualifications/Experience
Active TS/SCI Clearance 10+ years of relevant experience Experience in voice communications technology, including VoIP, VoSIP, and TDM systems. Strong technical knowledge of telecommunications equipment and systems management. Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
Education/Certifications
Bachelor's Degree in a related field (required) Security Plus Certification (required)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Washington DC-Baltimore Area $130,000.00-$150,000.00 4 days ago Washington DC-Baltimore Area $65,000.00-$80,000.00 3 weeks ago Senior Manager, Digital Workplace Operations
Washington DC-Baltimore Area 20 hours ago Washington, DC $140,000.00-$170,000.00 1 week ago Customer Success Manager (Cybersecurity - Services)
Thrive Accelerate Up- Field Operations Manager
Senior Manager, Operations and Quality - Continent Support
Bethesda, MD $108,300.00-$150,700.00 1 week ago Sr Manager Strategy & Process Innovation (TA Experience)
Bethesda, MD $108,300.00-$162,300.00 6 days ago Thrive Accelerate Up- Field Operations Manager
Washington, DC $100,000.00-$105,000.00 1 month ago Senior Manager, Facilities and Operations
Senior Operations Manager, Day Shift, Outpatient Imaging
Silver Spring, MD $96,058.56-$145,995.20 1 week ago Sr. Network & Security Operations Manager (5742)
Gaithersburg, MD $71,000.00-$90,000.00 2 weeks ago Washington, DC $120,001.00-$160,000.00 2 weeks ago Senior Test and Evaluation Operations Manager
Springfield, VA $109,800.00-$241,600.00 1 month ago Senior Test and Evaluation Operations Manager
Springfield, VA $109,800.00-$241,600.00 2 days ago Senior Business Development Manager (Satellites)
Washington DC-Baltimore Area $135,000.00-$235,000.00 1 week ago SENIOR FOOD SERVICE OPERATIONS MANAGER - GEORGE MASON UNIVERSITY (IKES)
District of Columbia, United States 4 months ago Maryland, United States $94,000.00-$130,000.00 2 days ago Sr. Program Manager North America, Worldwide Operations, Social Responsibility
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr