IHG Hotels & Resorts
Join to apply for the Franchise Hotel - Front Office Manager role at IHG Hotels & Resorts.
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day‑to‑day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us Welcome to The Manhattan at Times Square Hotel—your top choice for a Times Square hotel in New York, NY. Experience the best of the Big Apple from our unbeatable location, just steps from iconic attractions, world‑class dining, and the vibrant energy of Times Square.
Whether you're visiting for business or leisure, our hotel near Times Square puts you close to Rockefeller Center, Broadway, MoMA, and Central Park. Enjoy easy access to everything NYC has to offer, all from the heart of the city.
After a day of adventure, relax in spacious rooms with thoughtful amenities, free Wi‑Fi, a 24‑hour fitness center, and daily Grab & Go breakfast. Book your stay today at The Manhattan at Times Square Hotel.
Your Day to Day Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions—managing everything from registration and reservations to porter and concierge services.
Every day is different, but you'll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we're making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms
What We Need From You
Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
#J-18808-Ljbffr
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day‑to‑day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us Welcome to The Manhattan at Times Square Hotel—your top choice for a Times Square hotel in New York, NY. Experience the best of the Big Apple from our unbeatable location, just steps from iconic attractions, world‑class dining, and the vibrant energy of Times Square.
Whether you're visiting for business or leisure, our hotel near Times Square puts you close to Rockefeller Center, Broadway, MoMA, and Central Park. Enjoy easy access to everything NYC has to offer, all from the heart of the city.
After a day of adventure, relax in spacious rooms with thoughtful amenities, free Wi‑Fi, a 24‑hour fitness center, and daily Grab & Go breakfast. Book your stay today at The Manhattan at Times Square Hotel.
Your Day to Day Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions—managing everything from registration and reservations to porter and concierge services.
Every day is different, but you'll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we're making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms
What We Need From You
Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
#J-18808-Ljbffr