Ross Stores, Inc.
2 days ago Be among the first 25 applicants
Overview Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We pride ourselves on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while offering a fun and exciting treasure hunt experience.
Team Culture
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we collaborate to solve hard problems and find the right solutions.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our corporate headquarters are in Dublin, CA. We have three buying offices in key markets – New York City, Los Angeles, and Boston – and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the Store and for general operations and supervision of the Store when acting as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing and supervising Company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Recognizes safety as the number one priority and practices safe behaviors in everything they do.
Maintains awareness on the sales floor to create a safe and secure shopping environment for everyone, correcting or reporting unsafe conditions promptly.
Secures the building, including entrance/exit control, EAS device daily checks, Cash Office security, armored carrier pick‑ups, and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Ensures customer safety by preventing and reporting accidents, and following emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when needed.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times, recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company Dress Code and ensures all associates adhere to it.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Maintains cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when processed.
Secures and processes back‑stock in accordance with Company policy.
Merchandises the department, including back stock.
Reduces loss due to damage.
Ensures compliance with monthly presentation guidelines in the assigned area.
Performs floor moves and signing, including promotional signing as needed.
Handles re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program, maintaining a large customer service presence on the sales floor.
Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card details, and merchandise.
Maintains the Public View Monitor (PVM) system.
Conducts "Code 50" package inspections.
Executes Company Best Practices, maximizing productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates execute to Company standards at the front end.
Maintains pace, energy, and presence at the front end, managing lines to expedite customer wait time.
Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Controls brek schedules for backups, lunches, and breaks.
Ensures all equipment works properly.
Maintains proper supplies and recovery for the front‑end area.
Expedites go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
Teaches all associates the "Scan and Bag" best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintains and cleans the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for per Company policy.
Ensures go‑back compliance throughout the day, with all returned merchandise scanned, tagged, and ticketed.
Administrative Duties (as Assigned by Store Manager)
Conducts cash pulls and bank deposits per Company policy.
Manages front‑end control when needed, including refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules.
Handles payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Performs other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PC as required.
Stand, walk, and move around the store up to 100 % of working time.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Staff who work stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Supervisory Responsibilities Retail Associates, Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the role and is not intended to be a comprehensive or all‑inclusive listing. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Overview Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We pride ourselves on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while offering a fun and exciting treasure hunt experience.
Team Culture
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we collaborate to solve hard problems and find the right solutions.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our corporate headquarters are in Dublin, CA. We have three buying offices in key markets – New York City, Los Angeles, and Boston – and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the Store and for general operations and supervision of the Store when acting as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing and supervising Company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Recognizes safety as the number one priority and practices safe behaviors in everything they do.
Maintains awareness on the sales floor to create a safe and secure shopping environment for everyone, correcting or reporting unsafe conditions promptly.
Secures the building, including entrance/exit control, EAS device daily checks, Cash Office security, armored carrier pick‑ups, and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Ensures customer safety by preventing and reporting accidents, and following emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when needed.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times, recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company Dress Code and ensures all associates adhere to it.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Maintains cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when processed.
Secures and processes back‑stock in accordance with Company policy.
Merchandises the department, including back stock.
Reduces loss due to damage.
Ensures compliance with monthly presentation guidelines in the assigned area.
Performs floor moves and signing, including promotional signing as needed.
Handles re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program, maintaining a large customer service presence on the sales floor.
Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card details, and merchandise.
Maintains the Public View Monitor (PVM) system.
Conducts "Code 50" package inspections.
Executes Company Best Practices, maximizing productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates execute to Company standards at the front end.
Maintains pace, energy, and presence at the front end, managing lines to expedite customer wait time.
Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Controls brek schedules for backups, lunches, and breaks.
Ensures all equipment works properly.
Maintains proper supplies and recovery for the front‑end area.
Expedites go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
Teaches all associates the "Scan and Bag" best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintains and cleans the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for per Company policy.
Ensures go‑back compliance throughout the day, with all returned merchandise scanned, tagged, and ticketed.
Administrative Duties (as Assigned by Store Manager)
Conducts cash pulls and bank deposits per Company policy.
Manages front‑end control when needed, including refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules.
Handles payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Performs other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PC as required.
Stand, walk, and move around the store up to 100 % of working time.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Staff who work stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Supervisory Responsibilities Retail Associates, Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the role and is not intended to be a comprehensive or all‑inclusive listing. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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