Floor & Decor
Overview
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Operations Manager
role at
Floor & Decor This position is responsible for all aspects of store operations, including providing an exceptional shopping experience to customers through company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provides a safe shopping experience, while maximizing company profitability by managing store operations. Major Responsibilities
Operations Read and review a profit and loss statement to identify areas of improvement Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process Maintain inventory integrity by supervising the cycle count and inventory counting processes Assist the General Manager in handling store level human resources or loss prevention issues as necessary Supervise cash handling practices and ensure necessary communications to the corporate finance department Coordinate facility management to guarantee the safety and security of customers and employees Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability Ensure brand standards and operating standards meet or exceed expectations to support brand consistency Ensure store presentation standards are achieved and maintained Customer Service
Support, model, and enhance seamless customer service by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers Engage customer focus during the pick-up and check-out process Handle claims and other KCM/MOD duties as needed Ensure maximum scheduling coverage especially during peak traffic periods Interface with corporate headquarters employees Administrative
Record-keeping and reporting of inventory, HR related matters and cash office records Ensure web orders are shipped out including samples (e-commerce) Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence Assist the sales team with resets, displays and display credits (merchandising) Administer workers' compensation matters and associated claims and maintain OSHA logs in coordination with the Store Support Center Warehouse/Logistics
Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics) Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX Involved in sales reset in accordance with warehouse team (pack-out/overnight) Management
Review and assess the performance of associates on a timely basis Train, develop, supervise and define workload for associates Ensure store adheres to COP/SOPs Manage direct reports to ensure performance Monitor associate retention and career development; communicate ideas to General Manager Address and document unsatisfactory performance and policy violations of associates through disciplinary action and performance counseling Ensure compliance with scheduling, hiring, payroll and business planning processes Monitor, maintain and follow company policies; support company expectations and systems Open and/or close the store in an effective manner Perform additional managerial duties as necessary Minimum Eligibility Requirements
3-5 years retail management experience and proven ability to direct operations Ability to perform in a high volume, highly complex location Ability to demonstrate initiative and be a self-starter Demonstrated proficiency in recruiting, hiring, and training associates Excellent communication, interpersonal and analytical skills Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency Must possess excellent customer service skills and work well under pressure Working Conditions
Occasional travel may be required including air and car travel Warehouse environment with variable noise levels; conditions may be quiet to moderate Physical/Sensory Requirements
Physical work – Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects. Frequent hand use and finger dexterity. Regularly stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Note
All duties and responsibilities listed are essential job functions and may be modified to reasonably accommodate individuals with disabilities. This description does not constitute a contract of employment. Store Hours
Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards
Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program 80 hrs. annualized paid vacation (full-time associates) 4 paid holidays per year (full-time hourly store associates only) 1 paid personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
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Join to apply for the
Operations Manager
role at
Floor & Decor This position is responsible for all aspects of store operations, including providing an exceptional shopping experience to customers through company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provides a safe shopping experience, while maximizing company profitability by managing store operations. Major Responsibilities
Operations Read and review a profit and loss statement to identify areas of improvement Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process Maintain inventory integrity by supervising the cycle count and inventory counting processes Assist the General Manager in handling store level human resources or loss prevention issues as necessary Supervise cash handling practices and ensure necessary communications to the corporate finance department Coordinate facility management to guarantee the safety and security of customers and employees Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability Ensure brand standards and operating standards meet or exceed expectations to support brand consistency Ensure store presentation standards are achieved and maintained Customer Service
Support, model, and enhance seamless customer service by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers Engage customer focus during the pick-up and check-out process Handle claims and other KCM/MOD duties as needed Ensure maximum scheduling coverage especially during peak traffic periods Interface with corporate headquarters employees Administrative
Record-keeping and reporting of inventory, HR related matters and cash office records Ensure web orders are shipped out including samples (e-commerce) Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence Assist the sales team with resets, displays and display credits (merchandising) Administer workers' compensation matters and associated claims and maintain OSHA logs in coordination with the Store Support Center Warehouse/Logistics
Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics) Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX Involved in sales reset in accordance with warehouse team (pack-out/overnight) Management
Review and assess the performance of associates on a timely basis Train, develop, supervise and define workload for associates Ensure store adheres to COP/SOPs Manage direct reports to ensure performance Monitor associate retention and career development; communicate ideas to General Manager Address and document unsatisfactory performance and policy violations of associates through disciplinary action and performance counseling Ensure compliance with scheduling, hiring, payroll and business planning processes Monitor, maintain and follow company policies; support company expectations and systems Open and/or close the store in an effective manner Perform additional managerial duties as necessary Minimum Eligibility Requirements
3-5 years retail management experience and proven ability to direct operations Ability to perform in a high volume, highly complex location Ability to demonstrate initiative and be a self-starter Demonstrated proficiency in recruiting, hiring, and training associates Excellent communication, interpersonal and analytical skills Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency Must possess excellent customer service skills and work well under pressure Working Conditions
Occasional travel may be required including air and car travel Warehouse environment with variable noise levels; conditions may be quiet to moderate Physical/Sensory Requirements
Physical work – Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects. Frequent hand use and finger dexterity. Regularly stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Note
All duties and responsibilities listed are essential job functions and may be modified to reasonably accommodate individuals with disabilities. This description does not constitute a contract of employment. Store Hours
Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards
Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program 80 hrs. annualized paid vacation (full-time associates) 4 paid holidays per year (full-time hourly store associates only) 1 paid personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
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