Kroger
Customer Service/Dept Leader – Kroger
Job Description: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Model and demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities
Promote trust and respect among associates. Communicate company, department, and job-specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain awareness of inventory/stocking conditions; note discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management. Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assist management in the supervision and coaching of front-end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications
Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience About Us
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation\'s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life, with food at the heart of it all. We offer comprehensive benefits to support Associate Well-Being, including healthcare coverage, flexible scheduling, Employee Assistance Program, discounts, tuition reimbursement, and growth opportunities. For more information about benefits and eligibility, please visit our Benefits Page.
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Job Description: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Model and demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities
Promote trust and respect among associates. Communicate company, department, and job-specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain awareness of inventory/stocking conditions; note discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management. Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assist management in the supervision and coaching of front-end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications
Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience About Us
From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation\'s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life, with food at the heart of it all. We offer comprehensive benefits to support Associate Well-Being, including healthcare coverage, flexible scheduling, Employee Assistance Program, discounts, tuition reimbursement, and growth opportunities. For more information about benefits and eligibility, please visit our Benefits Page.
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