Randstad Digital Americas
Job Summary
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Location Conyers, Georgia
Job Type Contract
Base Pay Range $15.00/hr - $20.00/hr
Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
2+ years of experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
2+ years of experience performing as a Helpdesk Technician with hands‑on knowledge in resolving issues with Outlook, MS Office, Windows 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
Knowledge of Apple iOS.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Benefits Medical, prescription, dental, vision, AD&D and life insurance offerings, short‑term disability, and a 401K plan (eligibility applies).
This posting is open for thirty (30) days.
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Location Conyers, Georgia
Job Type Contract
Base Pay Range $15.00/hr - $20.00/hr
Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
2+ years of experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
2+ years of experience performing as a Helpdesk Technician with hands‑on knowledge in resolving issues with Outlook, MS Office, Windows 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
Knowledge of Apple iOS.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Benefits Medical, prescription, dental, vision, AD&D and life insurance offerings, short‑term disability, and a 401K plan (eligibility applies).
This posting is open for thirty (30) days.
#J-18808-Ljbffr