Sonic Automotive
BDC Coordinator - Town and Country Toyota
Sonic Automotive, Charlotte, North Carolina, United States, 28245
BDC Coordinator – Town and Country Toyota
Town and Country Toyota, a Sonic Automotive dealership, is part of a Fortune 500 company that is committed to providing an unmatched customer experience. We offer award‑winning training, competitive benefits, and a technology‑driven workplace with low turnover and a strong focus on career growth.
Company Benefits
Lowest industry turnover rate.
Award‑winning training (Training Magazine Top 125, Brandon Hall Awards).
Commitment to internal promotion and career development.
Technology‑based work environment (iPads and iPhones supplied).
Competitive medical, dental, vision, HSA, 401(k) and PTO.
Peer‑to‑peer teamwork and recognition.
Special benefits for purchasing and leasing vehicles.
Personal automotive concierge service.
Job Description The Service BDC Associate is responsible for generating appointments with customers who contact the dealership via the internet for service of new and/or pre‑owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries promptly, professionally, accurately and courteously. This highly accountable position utilizes lead management tools, CRM software and the internet to manage inquiry flow, update customer files and closely track customer interest. The Service BDC Associate will be trained in all products and services offered, inventory, financing and incentive programs.
Duties and Responsibilities
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile required reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Carry out other job‑related duties as assigned.
Exhibit ethical behavior and provide the highest degree of customer satisfaction.
Demonstrate strong communication skills and multitask in a fast‑growing environment.
Qualifications
Previous experience in a high‑volume call center or quota‑driven role.
Excellent interpersonal skills over the phone.
Goal‑driven with a proven track record of meeting or exceeding appointment goals.
Ability to work independently and as part of a team in a fast‑paced environment.
Strong organizational and time‑management skills.
Authorised to work in the USA.
Pass pre‑employment testing, including background checks, MVR, drug test and valid driver licence.
Preferred Qualifications
Previous BDC experience in an automotive dealership.
Compensation Monthly draw plus commission. Expected income of $84,000.00 to $125,000.00.
Schedule
Full time
Weekend availability required.
Perks & Benefits
Medical, dental and vision insurance
401(k) with company match
Paid time off that grows with you
Sundays always off
Closed on Thanksgiving & Christmas
Employee pricing on purchases & leases
Free and discounted gym membership options
Exclusive travel deals on hotels, rentals and airfare
Career growth in a Fortune 500 company
All your information will be kept confidential in accordance with EEO guidelines.
Referrals increase your chances of interviewing at Sonic Automotive by 2x.
#J-18808-Ljbffr
Company Benefits
Lowest industry turnover rate.
Award‑winning training (Training Magazine Top 125, Brandon Hall Awards).
Commitment to internal promotion and career development.
Technology‑based work environment (iPads and iPhones supplied).
Competitive medical, dental, vision, HSA, 401(k) and PTO.
Peer‑to‑peer teamwork and recognition.
Special benefits for purchasing and leasing vehicles.
Personal automotive concierge service.
Job Description The Service BDC Associate is responsible for generating appointments with customers who contact the dealership via the internet for service of new and/or pre‑owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries promptly, professionally, accurately and courteously. This highly accountable position utilizes lead management tools, CRM software and the internet to manage inquiry flow, update customer files and closely track customer interest. The Service BDC Associate will be trained in all products and services offered, inventory, financing and incentive programs.
Duties and Responsibilities
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile required reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Carry out other job‑related duties as assigned.
Exhibit ethical behavior and provide the highest degree of customer satisfaction.
Demonstrate strong communication skills and multitask in a fast‑growing environment.
Qualifications
Previous experience in a high‑volume call center or quota‑driven role.
Excellent interpersonal skills over the phone.
Goal‑driven with a proven track record of meeting or exceeding appointment goals.
Ability to work independently and as part of a team in a fast‑paced environment.
Strong organizational and time‑management skills.
Authorised to work in the USA.
Pass pre‑employment testing, including background checks, MVR, drug test and valid driver licence.
Preferred Qualifications
Previous BDC experience in an automotive dealership.
Compensation Monthly draw plus commission. Expected income of $84,000.00 to $125,000.00.
Schedule
Full time
Weekend availability required.
Perks & Benefits
Medical, dental and vision insurance
401(k) with company match
Paid time off that grows with you
Sundays always off
Closed on Thanksgiving & Christmas
Employee pricing on purchases & leases
Free and discounted gym membership options
Exclusive travel deals on hotels, rentals and airfare
Career growth in a Fortune 500 company
All your information will be kept confidential in accordance with EEO guidelines.
Referrals increase your chances of interviewing at Sonic Automotive by 2x.
#J-18808-Ljbffr