Aston Carter
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Hiring Customer Support Representatives for a large transportation team! Must work onsite in Tempe, AZ. If interested, please apply directly.
Job Description:
As a Transportation Coordinator, you will play a crucial role in supporting thousands of drivers across the country. You will utilize two-way audio/video communication to verify identities and specifications on trucks, coordinating and providing updates on daily activities at warehouses, facilities, and distribution centers. This position demands extreme attention to detail, the ability to work in a fast-paced environment, and a high sense of urgency. You will be engaging with approximately 200 drivers daily, making excellent and clear communication essential.
Responsibilities
Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities. Provide updates and verify truck specifications using audio/video communication. Assist gate operations to allow onsite associates to focus on daily tasks. Manage communication with approximately 200 drivers per day.
Qualifications
Microsoft Office proficiency Customer service oriented and strong phone etiquette 1+ year of high-volume call center customer support experience Strong problem-solving skills and ability to follow SOPs Proficiency in Microsoft Excel and keyboard shortcuts Ability to multitask and work efficiently in a fast-paced environment Tech-savvy with logistics and intermodal experience Experience in inbound call centers Customer service experience in retail or restaurant industries Strong job tenure and ability to learn quickly
Work Environment: The position is on-site , five days a week in Tempe, AZ, with training from Monday to Friday, 8:00 am to 4:30 pm, for three weeks. The first day of training will be from 9:00 am to 5:30 pm. Post-training schedule will be Sunday to Tuesday, 9:00 am to 5:30 pm, with Wednesday and Thursday off.
Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Customer Support Specialist” roles.
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Job Description:
As a Transportation Coordinator, you will play a crucial role in supporting thousands of drivers across the country. You will utilize two-way audio/video communication to verify identities and specifications on trucks, coordinating and providing updates on daily activities at warehouses, facilities, and distribution centers. This position demands extreme attention to detail, the ability to work in a fast-paced environment, and a high sense of urgency. You will be engaging with approximately 200 drivers daily, making excellent and clear communication essential.
Responsibilities
Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities. Provide updates and verify truck specifications using audio/video communication. Assist gate operations to allow onsite associates to focus on daily tasks. Manage communication with approximately 200 drivers per day.
Qualifications
Microsoft Office proficiency Customer service oriented and strong phone etiquette 1+ year of high-volume call center customer support experience Strong problem-solving skills and ability to follow SOPs Proficiency in Microsoft Excel and keyboard shortcuts Ability to multitask and work efficiently in a fast-paced environment Tech-savvy with logistics and intermodal experience Experience in inbound call centers Customer service experience in retail or restaurant industries Strong job tenure and ability to learn quickly
Work Environment: The position is on-site , five days a week in Tempe, AZ, with training from Monday to Friday, 8:00 am to 4:30 pm, for three weeks. The first day of training will be from 9:00 am to 5:30 pm. Post-training schedule will be Sunday to Tuesday, 9:00 am to 5:30 pm, with Wednesday and Thursday off.
Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Customer Support Specialist” roles.
Customer Service Representative - State Farm Agent Team Member
Tempe, AZ $50,000.00-$75,000.00 8 months ago Customer Service Representative, Flex Pay - Start Date 11/17/25
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Phoenix, AZ $35,000.00-$55,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 11 months ago CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER
Customer Service Representative - State Farm Agent Team Member
Gilbert, AZ $50,000.00-$70,000.00 1 year ago CUSTOMER SERVICE REPRESENTATIVE - FT, PHX
Customer Service Representative - State Farm Agent Team Member
Peoria, AZ $45,000.00-$55,000.00 1 year ago Customer Service Representative, Flex Pay
CUSTOMER SERVICE REPRESENTATIVE 1, 2 & 3
Customer Service Representative - Healthcare
Gilbert, AZ $48,000.00-$50,000.00 3 weeks ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 11 months ago Customer Service Representative 2 (Full-time)
Customer Service Representative 2 (Part-time)
Customer Service Representative, Flex Pay
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr