Brunswick Corporation
Overview
Join to apply for the
Senior Technical Specialist
role at
Brunswick Corporation The Navico Group is seeking a
Senior Technical Specialist
to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.
Responsibilities
Serve as a primary contact for electronic solutions support via phone and email
Manage service order backlog, logistics, and customer expectations for product arrival
Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
Execute CRM documentation and ensure accurate case processing
Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
Coordinate remote repairs and priority returns by analyzing service trends and inventory
Support dealers and service partners through product replacement and repair programs
Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues
Essential Functions
Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with DC marine electronics, wire termination, and NMEA CAN-BUS systems.
Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners.
Operational Agility: Skilled in ERP systems (SyteLine), CRM platforms (Microsoft Dynamics), and logistics coordination.
Global Perspective: Ability to handle international documentation, and support diverse customer bases.
Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.
Required Qualifications
3+ years of experience with Navico Support or On-Board Service
Practical computer application literacy (including Microsoft Office Suite, Syteline ERP System, and ability to learn other internal systems)
High-School Diploma/GED
Ability to travel domestically
Experience processing RMAs for Recreational Consumers and Navico Service Dealer Network
Prior Experience with Navico Customer Portal and Simrad/B&G Warranty Policy
Strong ability to work with different types of people
Professional poise and presence with excellent communication skills (writing, speaking, and telephone)
Preferred Qualifications
ABYC, NMEA, or MEI Certification
FCC RADAR Endorsement
Bilingual in Spanish and English
Familiar with Navico Gyro Exchange Program
Working Conditions
Hybrid office schedule and environment
Travel up to 10% of the time
The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https://www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick Corporation
#J-18808-Ljbffr
Join to apply for the
Senior Technical Specialist
role at
Brunswick Corporation The Navico Group is seeking a
Senior Technical Specialist
to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.
Responsibilities
Serve as a primary contact for electronic solutions support via phone and email
Manage service order backlog, logistics, and customer expectations for product arrival
Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
Execute CRM documentation and ensure accurate case processing
Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
Coordinate remote repairs and priority returns by analyzing service trends and inventory
Support dealers and service partners through product replacement and repair programs
Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues
Essential Functions
Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with DC marine electronics, wire termination, and NMEA CAN-BUS systems.
Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners.
Operational Agility: Skilled in ERP systems (SyteLine), CRM platforms (Microsoft Dynamics), and logistics coordination.
Global Perspective: Ability to handle international documentation, and support diverse customer bases.
Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.
Required Qualifications
3+ years of experience with Navico Support or On-Board Service
Practical computer application literacy (including Microsoft Office Suite, Syteline ERP System, and ability to learn other internal systems)
High-School Diploma/GED
Ability to travel domestically
Experience processing RMAs for Recreational Consumers and Navico Service Dealer Network
Prior Experience with Navico Customer Portal and Simrad/B&G Warranty Policy
Strong ability to work with different types of people
Professional poise and presence with excellent communication skills (writing, speaking, and telephone)
Preferred Qualifications
ABYC, NMEA, or MEI Certification
FCC RADAR Endorsement
Bilingual in Spanish and English
Familiar with Navico Gyro Exchange Program
Working Conditions
Hybrid office schedule and environment
Travel up to 10% of the time
The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, click here. Brunswick and Workday Privacy Policies. Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https://www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick Corporation
#J-18808-Ljbffr