Trestle Studio
Hotel Managing Director & General Manager
Trestle Studio, San Antonio, Texas, United States, 78208
Reports to:
Trestle Corporate Chief Operating Officer Type : Full Time / Exempt Please read post in full prior to applying. Qualified candidates should follow the application process via the google application form.
https://forms.gle/vyum9irhGQxoJYmBA About Trestle Studio
Trestle Studio is a boutique real estate investment and development firm with a focus on lifestyle assets. Trestle specializes in tailoring branding and design to unlock the true value of our assets while bridging development expertise with financial discipline. Most importantly, we are a team of individuals passionate about creating inspiring places and experiences that are also community builders. The Trestle team is behind some of the most recognizable brands in the hospitality industry. Position Overview
The Managing Director / General Manager (MD/GM) is the senior executive responsible for the total success of the Hotel & Club—a 315-key, design-driven lifestyle hotel and social hub located in the heart of San Antonio. Opening in August 2026, the Hotel will blend luxury accommodations with a distinct cultural narrative rooted in San Antonio’s creative, culinary, and architectural heritage. The property features: Pool Bar & Courtyard, an indoor-outdoor gathering space Private Membership Club with spa and event programming Event & Banquet venues serving both members and the public The MD/GM will lead the property through pre-opening, opening, and operational stabilization. This role requires a sophisticated, entrepreneurial operator who can balance luxury hospitality with creative energy, ensuring the Hotel becomes a benchmark property in Texas and a cornerstone of the Trestle portfolio. Responsibilities
Strategic Leadership & Pre-Opening Execution
Serve as primary on-site leader through pre-opening—overseeing timelines, budgets, departmental readiness, and brand alignment. Execute the critical path plan for hotel, F&B, membership, spa, and events; coordinate with development, construction, design, and procurement teams. Oversee the pre-opening budget, ensuring alignment with ownership expectations and financial discipline in capital deployment. Collaborate with ownership, development, and the corporate office on brand standards, pre-opening marketing, and local positioning. Develop and execute staffing plans (leadership, management, hourly) in alignment with phased openings (hotel, outlets, club, spa). Oversee vendor and partner onboarding, including key technology systems (Opera PMS, SynXis CRS, Symphony POS, PeopleVine CRM, M3, Rippling, Tripleseat). Partner with sales, membership, and marketing leadership to implement launch campaigns, press initiatives, and community activations ahead of opening. Create and deliver comprehensive training programs, ensuring operational excellence and consistent service standards from day one. Direct daily hotel operations across Rooms, F&B, Spa, Events, and Membership ensuring alignment with brand standards and guest expectations. Lead the annual business planning and budget process, setting targets for revenue, GOP, EBITDA, ADR, and member engagement metrics. Analyze daily, weekly, and monthly financial reports, identify trends, and implement strategic initiatives to improve profitability. Ensure compliance with financial reporting, accounting controls, and brand audit requirements. Maintain close oversight of labor management, cost of goods sold, and procurement, driving efficiency without compromising quality. Implement and monitor key performance indicators (KPIs) for each department, fostering accountability and transparency. Establish consistent flash P&L and forecast reviews, integrating financial performance with operational priorities. Develop strategies to drive total revenue—including rooms, F&B, events, spa, and membership dues through collaboration with department heads.
People Leadership & Organizational Culture
Recruit, inspire, and lead a diverse leadership team including: Director of Operations, Director of Rooms, Director of F&B, Executive Chef, Director of Finance, Chief Engineer, Spa Director, Membership Director, and Director of Sales & Marketing. Build a high-performance culture rooted in authenticity, accountability, and creativity. Foster a leadership-driven service culture emphasizing empathy, empowerment, and teamwork. Implement performance management systems, career pathing, and ongoing leadership development. Champion the property’s commitment to inclusion, sustainability, and community engagement. Serve as the visible, accessible face of leadership—engaged daily with staff, members, and guests.
Brand, Membership & Community Engagement
Act as brand ambassador—protecting and evolving the Hotels narrative through all guest, member, and community touchpoints. Partner with membership, events, and marketing teams to design vibrant social and cultural programming that engages both local and visiting audiences. Support membership acquisition, retention, and experience initiatives, ensuring members feel seen, valued, and connected. Build relationships with key San Antonio cultural, culinary, and business leaders to establish the Hotel as a trusted local institution. Represent the hotel and club with civic, tourism, and community organizations, positioning the Hotel as a leader in design, hospitality, and culture.
Guest Experience & Service Excellence
Set and maintain uncompromising service standards across all operations. Personally review guest feedback, service audits, and brand standards to drive improvement. Lead and model the delivery of personalized, anticipatory service for both members and guests. Ensure all physical and operational aspects of the hotel and club—including cleanliness, maintenance, and presentation—reflect brand excellence. Create systems for continuous feedback between front-line teams and leadership.
Collaboration with Ownership & Corporate
Serve as liaison between property and ownership, ensuring alignment of strategy, financial goals, and brand integrity. Provide regular reporting on KPIs, departmental performance, and risk management. Participate in portfolio-wide leadership calls, development planning, and strategic reviews. Work collaboratively with the COO, Finance, and Development teams to ensure capital projects, renovations, and strategic initiatives are executed on time and within scope.
Other responsibilities and/or duties may be assigned from time to time as needed Qualifications & Experience
Minimum 10–15 years of progressive leadership experience in luxury or lifestyle hotels; at least 5 years as General Manager or Managing Director in a full-service property. Bachelor’s Degree in Hospitality Management, Business Administration, or related field (MBA or equivalent big plus) preferred but not required with equivalent work experience Proven experience leading pre-openings and repositioning with multiple F&B and wellness outlets. Demonstrated understanding of private club or membership models, programming, and service delivery. Financial acumen with a track record of achieving or exceeding revenue and profitability targets. Strong operational understanding of PMS, CRS, POS, CRM, and accounting systems (Opera, SynXis, Symphony, PeopleVine, M3). Deep appreciation for design, food, beverage, and cultural storytelling. Exceptional communication, leadership presence, and strategic thinking skills. The ability to juggle multiple priorities and maintain an attention to detail is paramount Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc) Proficiency with Google Workspace Located in or around San Antonio Texas or willing to relocate Key Attributes
Visionary leader with an entrepreneurial spirit. Hands-on operator who thrives in dynamic, complex environments. Charismatic communicator—able to engage guests, members, staff, and ownership alike. Relentlessly detail-oriented and financially disciplined. Passionate about art, culture, cuisine, and hospitality as expressions of community. Competitive base salary commensurate with experience. Annual performance-based bonus structure. Full benefits package including health, dental, vision Relocation support and travel benefits. Link for application -
https://forms.gle/vyum9irhGQxoJYmBA Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law Seniority level: Executive Employment type: Full-time Job function: Business Development and Sales San Antonio, TX $90,000.00-$100,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Trestle Corporate Chief Operating Officer Type : Full Time / Exempt Please read post in full prior to applying. Qualified candidates should follow the application process via the google application form.
https://forms.gle/vyum9irhGQxoJYmBA About Trestle Studio
Trestle Studio is a boutique real estate investment and development firm with a focus on lifestyle assets. Trestle specializes in tailoring branding and design to unlock the true value of our assets while bridging development expertise with financial discipline. Most importantly, we are a team of individuals passionate about creating inspiring places and experiences that are also community builders. The Trestle team is behind some of the most recognizable brands in the hospitality industry. Position Overview
The Managing Director / General Manager (MD/GM) is the senior executive responsible for the total success of the Hotel & Club—a 315-key, design-driven lifestyle hotel and social hub located in the heart of San Antonio. Opening in August 2026, the Hotel will blend luxury accommodations with a distinct cultural narrative rooted in San Antonio’s creative, culinary, and architectural heritage. The property features: Pool Bar & Courtyard, an indoor-outdoor gathering space Private Membership Club with spa and event programming Event & Banquet venues serving both members and the public The MD/GM will lead the property through pre-opening, opening, and operational stabilization. This role requires a sophisticated, entrepreneurial operator who can balance luxury hospitality with creative energy, ensuring the Hotel becomes a benchmark property in Texas and a cornerstone of the Trestle portfolio. Responsibilities
Strategic Leadership & Pre-Opening Execution
Serve as primary on-site leader through pre-opening—overseeing timelines, budgets, departmental readiness, and brand alignment. Execute the critical path plan for hotel, F&B, membership, spa, and events; coordinate with development, construction, design, and procurement teams. Oversee the pre-opening budget, ensuring alignment with ownership expectations and financial discipline in capital deployment. Collaborate with ownership, development, and the corporate office on brand standards, pre-opening marketing, and local positioning. Develop and execute staffing plans (leadership, management, hourly) in alignment with phased openings (hotel, outlets, club, spa). Oversee vendor and partner onboarding, including key technology systems (Opera PMS, SynXis CRS, Symphony POS, PeopleVine CRM, M3, Rippling, Tripleseat). Partner with sales, membership, and marketing leadership to implement launch campaigns, press initiatives, and community activations ahead of opening. Create and deliver comprehensive training programs, ensuring operational excellence and consistent service standards from day one. Direct daily hotel operations across Rooms, F&B, Spa, Events, and Membership ensuring alignment with brand standards and guest expectations. Lead the annual business planning and budget process, setting targets for revenue, GOP, EBITDA, ADR, and member engagement metrics. Analyze daily, weekly, and monthly financial reports, identify trends, and implement strategic initiatives to improve profitability. Ensure compliance with financial reporting, accounting controls, and brand audit requirements. Maintain close oversight of labor management, cost of goods sold, and procurement, driving efficiency without compromising quality. Implement and monitor key performance indicators (KPIs) for each department, fostering accountability and transparency. Establish consistent flash P&L and forecast reviews, integrating financial performance with operational priorities. Develop strategies to drive total revenue—including rooms, F&B, events, spa, and membership dues through collaboration with department heads.
People Leadership & Organizational Culture
Recruit, inspire, and lead a diverse leadership team including: Director of Operations, Director of Rooms, Director of F&B, Executive Chef, Director of Finance, Chief Engineer, Spa Director, Membership Director, and Director of Sales & Marketing. Build a high-performance culture rooted in authenticity, accountability, and creativity. Foster a leadership-driven service culture emphasizing empathy, empowerment, and teamwork. Implement performance management systems, career pathing, and ongoing leadership development. Champion the property’s commitment to inclusion, sustainability, and community engagement. Serve as the visible, accessible face of leadership—engaged daily with staff, members, and guests.
Brand, Membership & Community Engagement
Act as brand ambassador—protecting and evolving the Hotels narrative through all guest, member, and community touchpoints. Partner with membership, events, and marketing teams to design vibrant social and cultural programming that engages both local and visiting audiences. Support membership acquisition, retention, and experience initiatives, ensuring members feel seen, valued, and connected. Build relationships with key San Antonio cultural, culinary, and business leaders to establish the Hotel as a trusted local institution. Represent the hotel and club with civic, tourism, and community organizations, positioning the Hotel as a leader in design, hospitality, and culture.
Guest Experience & Service Excellence
Set and maintain uncompromising service standards across all operations. Personally review guest feedback, service audits, and brand standards to drive improvement. Lead and model the delivery of personalized, anticipatory service for both members and guests. Ensure all physical and operational aspects of the hotel and club—including cleanliness, maintenance, and presentation—reflect brand excellence. Create systems for continuous feedback between front-line teams and leadership.
Collaboration with Ownership & Corporate
Serve as liaison between property and ownership, ensuring alignment of strategy, financial goals, and brand integrity. Provide regular reporting on KPIs, departmental performance, and risk management. Participate in portfolio-wide leadership calls, development planning, and strategic reviews. Work collaboratively with the COO, Finance, and Development teams to ensure capital projects, renovations, and strategic initiatives are executed on time and within scope.
Other responsibilities and/or duties may be assigned from time to time as needed Qualifications & Experience
Minimum 10–15 years of progressive leadership experience in luxury or lifestyle hotels; at least 5 years as General Manager or Managing Director in a full-service property. Bachelor’s Degree in Hospitality Management, Business Administration, or related field (MBA or equivalent big plus) preferred but not required with equivalent work experience Proven experience leading pre-openings and repositioning with multiple F&B and wellness outlets. Demonstrated understanding of private club or membership models, programming, and service delivery. Financial acumen with a track record of achieving or exceeding revenue and profitability targets. Strong operational understanding of PMS, CRS, POS, CRM, and accounting systems (Opera, SynXis, Symphony, PeopleVine, M3). Deep appreciation for design, food, beverage, and cultural storytelling. Exceptional communication, leadership presence, and strategic thinking skills. The ability to juggle multiple priorities and maintain an attention to detail is paramount Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc) Proficiency with Google Workspace Located in or around San Antonio Texas or willing to relocate Key Attributes
Visionary leader with an entrepreneurial spirit. Hands-on operator who thrives in dynamic, complex environments. Charismatic communicator—able to engage guests, members, staff, and ownership alike. Relentlessly detail-oriented and financially disciplined. Passionate about art, culture, cuisine, and hospitality as expressions of community. Competitive base salary commensurate with experience. Annual performance-based bonus structure. Full benefits package including health, dental, vision Relocation support and travel benefits. Link for application -
https://forms.gle/vyum9irhGQxoJYmBA Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law Seniority level: Executive Employment type: Full-time Job function: Business Development and Sales San Antonio, TX $90,000.00-$100,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr