Planet Fitness
Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Overnight Front Desk Associate
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalates to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free according to the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6‑12 months of experience in a customer‑service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Overnight Front Desk Associate
Continual standing and moving throughout the club to accomplish tasks during the shift.
Continual communication in person or on the phone to exchange information during the shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move yourself in different positions, including bending and twisting, to accomplish tasks.
More Reasons to Join Planet Fitness
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
#J-18808-Ljbffr
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Overnight Front Desk Associate
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalates to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free according to the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6‑12 months of experience in a customer‑service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Overnight Front Desk Associate
Continual standing and moving throughout the club to accomplish tasks during the shift.
Continual communication in person or on the phone to exchange information during the shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move yourself in different positions, including bending and twisting, to accomplish tasks.
More Reasons to Join Planet Fitness
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
#J-18808-Ljbffr