Business Processing Solutions
Overview
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION: This is a remote position with eligibility in New York State. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. EDUCATION / EXPERIENCE / SKILLS: High School Diploma or GED from an accredited institution required; 6 months of customer service and/or call center experience; PC experience in a Windows environment; basic keyboarding skills; ability to obtain required license for collecting; ACA certification preferred; prior sales or customer service experience preferred; effective written and verbal communication skills; strong listening skills; good mathematical skills; goal oriented with ability to meet production and quality goals; strong organizational skills; negotiation and problem-solving skills; reliable with flexible day, evening and weekend hours; ability to learn company collections computer system and phone system; persistent with ability to overcome objections; team player.
Position Summary
The Collector is responsible for performing collection activities to recover losses from assigned accounts. The Collector will locate and communicate with debtors via the telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Additionally, the collector will resolve issues of a non-routine nature as necessary, perform skip tracing and contract observance functions to ensure compliance with all company, client, and federal and state regulations.
Working Hours
Training: 8am-5pm. Regular Hours: 8am-5pm, 10-7, 3-12am.
Essential Duties and Responsibilities
Communicate with debtors regarding the repayment of delinquent debt. Achieve assigned goals (fees, postdate, liquidation, and/or consolidation apps taken – specified by line of business). Make required number of phone calls daily as determined by management. Profile debtors and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. Perform skip tracing to locate debtors. Use skip-tracing tools to locate the debtor in the most efficient manner. Locate required number of skip accounts as determined by management. Effectively communicate with third parties to obtain location information. Profile accounts that are determined unlocatable or exhausted. Ensure all accounts are worked within client standards and Federal Regulations. Maintain specified file of accounts per client standards. Work within FDCPA, state regulations, department/division & DMO Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education and training in industry career development. Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. Other duties as assigned.
Decision-Making Latitude
The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.
Physical Demands / Working Conditions
Standard Office Environment, involving computer work, paperwork, and meetings.
Addendum
Must live in NY within 100 miles of Arcade or Horseheads office.
What We Offer
Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits for full-time regular employees who meet eligibility criteria. Benefits include: Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) 9 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Identity Theft Insurance Pre-paid Legal Insurance EEO Statement: Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us: https://www.duncansolutions.com/ To view all of our current job opportunities, please visit: https://businessprocessingsolutions.bamboohr.com/careers
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Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION: This is a remote position with eligibility in New York State. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. EDUCATION / EXPERIENCE / SKILLS: High School Diploma or GED from an accredited institution required; 6 months of customer service and/or call center experience; PC experience in a Windows environment; basic keyboarding skills; ability to obtain required license for collecting; ACA certification preferred; prior sales or customer service experience preferred; effective written and verbal communication skills; strong listening skills; good mathematical skills; goal oriented with ability to meet production and quality goals; strong organizational skills; negotiation and problem-solving skills; reliable with flexible day, evening and weekend hours; ability to learn company collections computer system and phone system; persistent with ability to overcome objections; team player.
Position Summary
The Collector is responsible for performing collection activities to recover losses from assigned accounts. The Collector will locate and communicate with debtors via the telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Additionally, the collector will resolve issues of a non-routine nature as necessary, perform skip tracing and contract observance functions to ensure compliance with all company, client, and federal and state regulations.
Working Hours
Training: 8am-5pm. Regular Hours: 8am-5pm, 10-7, 3-12am.
Essential Duties and Responsibilities
Communicate with debtors regarding the repayment of delinquent debt. Achieve assigned goals (fees, postdate, liquidation, and/or consolidation apps taken – specified by line of business). Make required number of phone calls daily as determined by management. Profile debtors and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. Perform skip tracing to locate debtors. Use skip-tracing tools to locate the debtor in the most efficient manner. Locate required number of skip accounts as determined by management. Effectively communicate with third parties to obtain location information. Profile accounts that are determined unlocatable or exhausted. Ensure all accounts are worked within client standards and Federal Regulations. Maintain specified file of accounts per client standards. Work within FDCPA, state regulations, department/division & DMO Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education and training in industry career development. Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. Other duties as assigned.
Decision-Making Latitude
The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.
Physical Demands / Working Conditions
Standard Office Environment, involving computer work, paperwork, and meetings.
Addendum
Must live in NY within 100 miles of Arcade or Horseheads office.
What We Offer
Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits for full-time regular employees who meet eligibility criteria. Benefits include: Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) 9 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Identity Theft Insurance Pre-paid Legal Insurance EEO Statement: Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us: https://www.duncansolutions.com/ To view all of our current job opportunities, please visit: https://businessprocessingsolutions.bamboohr.com/careers
#J-18808-Ljbffr