Planet Fitness
Overview
Front Desk Associate at Planet Fitness. Join our team to provide a superior level of customer service to members, prospective members, and guests in a welcoming, Judgement Free Zone®. We are a large, fast-growing fitness franchisor with over 2,000 clubs and growing. Responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Occasionally walk all club areas to address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment such as dispensers, leaky faucets, fixtures). Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift Continual communication in person or on the phone to exchange information during shift Must be able to lift up to 75 pounds Will encounter toxic chemicals during shift Frequent cleaning and sanitizing of equipment and facilities Moving self in different positions, including bending and twisting, to accomplish tasks Benefits
Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Some benefits listed above may be for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama. Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace, following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr
Front Desk Associate at Planet Fitness. Join our team to provide a superior level of customer service to members, prospective members, and guests in a welcoming, Judgement Free Zone®. We are a large, fast-growing fitness franchisor with over 2,000 clubs and growing. Responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Occasionally walk all club areas to address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment such as dispensers, leaky faucets, fixtures). Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift Continual communication in person or on the phone to exchange information during shift Must be able to lift up to 75 pounds Will encounter toxic chemicals during shift Frequent cleaning and sanitizing of equipment and facilities Moving self in different positions, including bending and twisting, to accomplish tasks Benefits
Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Some benefits listed above may be for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama. Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace, following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr