IVX Health
Front Desk Coordinator
Front Desk Coordinator at IVX Health. Full‑Time, Monday–Friday 8 AM – 5 PM with rotating Saturday. Outpatient Infusion Center, Clear Lake, Houston, TX.
Overview We’re looking for a calm, capable operations professional who’s ready to help redefine the patient experience from the moment someone walks through our doors. This high‑impact, patient‑facing role demands attention to detail, healthcare expertise, and an ownership mindset.
Responsibilities
Greet patients with warmth and professionalism, answer phones, and support visitors with confidence and care.
Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place.
Verify patient insurance, update demographic information, and collect copays with accuracy and integrity.
Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience.
Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment.
Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days.
Qualifications
1–3 years of front desk or administrative experience in a medical or healthcare setting.
High School Diploma or GED required.
Strong understanding of insurance verification, billing basics, and the patient intake process.
Proficiency in EHR/EMR systems and scheduling software.
Knowledge of medical terminology and patient‑facing protocols.
Exceptional customer service and communication skills.
Ability to multitask in a fast‑paced environment while staying organized and accurate.
Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.
Benefits
Predictable Hours: Monday–Friday regular business hours with rotating Saturdays.
Supportive Culture: Work with a compassionate, values‑driven team.
Professional Growth: Tuition reimbursement, CEU access, and development opportunities.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more.
Life‑Friendly Perks: Paid volunteer time, wellness support, and family‑building benefits.
About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well — we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
EEO Statement IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer‑employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
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Overview We’re looking for a calm, capable operations professional who’s ready to help redefine the patient experience from the moment someone walks through our doors. This high‑impact, patient‑facing role demands attention to detail, healthcare expertise, and an ownership mindset.
Responsibilities
Greet patients with warmth and professionalism, answer phones, and support visitors with confidence and care.
Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place.
Verify patient insurance, update demographic information, and collect copays with accuracy and integrity.
Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience.
Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment.
Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days.
Qualifications
1–3 years of front desk or administrative experience in a medical or healthcare setting.
High School Diploma or GED required.
Strong understanding of insurance verification, billing basics, and the patient intake process.
Proficiency in EHR/EMR systems and scheduling software.
Knowledge of medical terminology and patient‑facing protocols.
Exceptional customer service and communication skills.
Ability to multitask in a fast‑paced environment while staying organized and accurate.
Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.
Benefits
Predictable Hours: Monday–Friday regular business hours with rotating Saturdays.
Supportive Culture: Work with a compassionate, values‑driven team.
Professional Growth: Tuition reimbursement, CEU access, and development opportunities.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more.
Life‑Friendly Perks: Paid volunteer time, wellness support, and family‑building benefits.
About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well — we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
EEO Statement IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer‑employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
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