EPIC Brokers
Part-Time Administrative Assistant / Receptionist
EPIC Brokers, Needham Heights, Massachusetts, us, 02494
Part-Time Administrative Assistant / Receptionist
144 Gould Street #100, Needham Heights, MA 02494
LOCATION : Part-Time, 20 hours a week, In-Office, Needham, MA
EPIC Insurance Brokers & Consultants is a fast-growing firm in the insurance industry. We are driven by capable, committed people who share our beliefs and values and who bring their best every day. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
JOB OVERVIEW:
The Administrative Assistant is responsible for providing reception and administrative support to ensure the efficient functioning of the office.
RESPONSIBILITIES:
Reception – Professionally administers all incoming calls and ensures phone calls are redirected accordingly.
Serve as the first point of contact for clients, prospects and visiting team members both on the phone and in person.
Identify, process and distribute all mail including electronic mail and faxes using appropriate mail processing systems.
Process incoming and outgoing mail including USPS and FedEx.
Coordinate scheduling of conference rooms and act as Office Administrator for Envoy Reservation Application.
Open and close front desk/reception area during core business hours (lock/unlock doors and switch phones to day/night mode).
Maintain a neat reception area and post appropriate signs for office closures, holiday hours, etc.
Assist with clerical duties such as photocopying, faxing, filing, collating, and scanning documents.
Order office supplies and maintain inventory and organization of the supply room.
Comply with internal procedures and strive to meet service performance and quality standards.
Liaise with building management/facilities as needed.
Commercial & Personal Lines Support:
Coordinate with vendors to obtain data for analysis.
Access carrier websites daily to download policies, endorsements, etc., and distribute to appropriate servicer or save to account files with proper naming.
Assist Account teams with printing and collating documents for client meetings as needed.
Stamp new vehicle paperwork for commercial lines clients and coordinate RMV transactions via courier service.
Contribute to team by assisting in related areas as needed (e.g., loss runs, flood zone determinations, auto ID cards, Workers Compensation worksheets).
Skills & Qualifications :
High school diploma; college degree a plus.
Minimum of 1 year of administrative support experience.
Excellent phone, written and interpersonal skills.
Ability to learn new technology and systems quickly.
Proficient in Microsoft Office; experience with multiline phones, fax/copier/scanner, and mail machines.
Professional appearance and demeanor.
Exceptional customer service skills with tact and respect for a diverse group of people.
Ability to multitask in a fast-paced environment with minimal supervision.
COMPENSATION:
The national hourly rate for this role is $25.65 - $28.21 in base pay, exclusive of bonuses or benefits. The final base pay will be determined based on experience, skills, training, certifications and education, and internal equity/mkt data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide and is continuing to grow. We offer a variety of benefits and programs to support our employees. EPIC embraces diversity and is committed to creating an inclusive work environment where every colleague is valued and heard.
EPIC is an equal opportunity employer. We do not discriminate on the basis of protected status. We encourage all qualified individuals to apply.
Note: This description focuses on the essential responsibilities and qualifications for the role. Other duties may be assigned as needed.
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LOCATION : Part-Time, 20 hours a week, In-Office, Needham, MA
EPIC Insurance Brokers & Consultants is a fast-growing firm in the insurance industry. We are driven by capable, committed people who share our beliefs and values and who bring their best every day. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
JOB OVERVIEW:
The Administrative Assistant is responsible for providing reception and administrative support to ensure the efficient functioning of the office.
RESPONSIBILITIES:
Reception – Professionally administers all incoming calls and ensures phone calls are redirected accordingly.
Serve as the first point of contact for clients, prospects and visiting team members both on the phone and in person.
Identify, process and distribute all mail including electronic mail and faxes using appropriate mail processing systems.
Process incoming and outgoing mail including USPS and FedEx.
Coordinate scheduling of conference rooms and act as Office Administrator for Envoy Reservation Application.
Open and close front desk/reception area during core business hours (lock/unlock doors and switch phones to day/night mode).
Maintain a neat reception area and post appropriate signs for office closures, holiday hours, etc.
Assist with clerical duties such as photocopying, faxing, filing, collating, and scanning documents.
Order office supplies and maintain inventory and organization of the supply room.
Comply with internal procedures and strive to meet service performance and quality standards.
Liaise with building management/facilities as needed.
Commercial & Personal Lines Support:
Coordinate with vendors to obtain data for analysis.
Access carrier websites daily to download policies, endorsements, etc., and distribute to appropriate servicer or save to account files with proper naming.
Assist Account teams with printing and collating documents for client meetings as needed.
Stamp new vehicle paperwork for commercial lines clients and coordinate RMV transactions via courier service.
Contribute to team by assisting in related areas as needed (e.g., loss runs, flood zone determinations, auto ID cards, Workers Compensation worksheets).
Skills & Qualifications :
High school diploma; college degree a plus.
Minimum of 1 year of administrative support experience.
Excellent phone, written and interpersonal skills.
Ability to learn new technology and systems quickly.
Proficient in Microsoft Office; experience with multiline phones, fax/copier/scanner, and mail machines.
Professional appearance and demeanor.
Exceptional customer service skills with tact and respect for a diverse group of people.
Ability to multitask in a fast-paced environment with minimal supervision.
COMPENSATION:
The national hourly rate for this role is $25.65 - $28.21 in base pay, exclusive of bonuses or benefits. The final base pay will be determined based on experience, skills, training, certifications and education, and internal equity/mkt data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide and is continuing to grow. We offer a variety of benefits and programs to support our employees. EPIC embraces diversity and is committed to creating an inclusive work environment where every colleague is valued and heard.
EPIC is an equal opportunity employer. We do not discriminate on the basis of protected status. We encourage all qualified individuals to apply.
Note: This description focuses on the essential responsibilities and qualifications for the role. Other duties may be assigned as needed.
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