AdaptHealth
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.
Job Type:
Full-time Description: The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist’s schedules can vary based on the need of the branch. The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team. Essential Functions And Job Responsibilities: Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established. Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion. Works with leadership to ensure appropriate inventory/services are provided. Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly. Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service. Answers phone calls in a timely manner and assists caller. Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services. Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process. Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process. Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships. Maintains patient confidentiality and functions within the guidelines of HIPAA. Completes assigned compliance training and other education programs as required. Maintains compliance with AdaptHealth's Compliance Program. Performs other related duties as assigned. Competency, Skills And Abilities: Ability to appropriately interact with patients, referral sources and staff. Decision Making. Analytical and problem-solving skills with attention to detail. Strong verbal and written communication. Excellent customer service and telephone service skills. Proficient computer skills and knowledge of Microsoft Office. Ability to prioritize and manage multiple tasks. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work independently as well as follow detailed directives Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. Requirements: Education and Experience Requirements: High school diploma or equivalent required; Associate’s degree in healthcare administration, Business Administration, or related field preferred Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. One (1) year of work-related experience for Specialist Level. One (1) year of work-related experience plus Two (2) years exact job experience for Senior Level. One (1) year of work-related experience plus Four (4) years exact job experience for Lead Level. Physical Demands And Work Environment: Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds. Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs. Proficiency with computers, office equipment, payer portal systems, and healthcare software applications Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels Ability to work independently with minimal supervision and availability for extended hours when required. Salary Description:
$19-$24/hr
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Full-time Description: The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist’s schedules can vary based on the need of the branch. The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team. Essential Functions And Job Responsibilities: Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established. Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion. Works with leadership to ensure appropriate inventory/services are provided. Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly. Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service. Answers phone calls in a timely manner and assists caller. Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services. Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process. Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process. Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships. Maintains patient confidentiality and functions within the guidelines of HIPAA. Completes assigned compliance training and other education programs as required. Maintains compliance with AdaptHealth's Compliance Program. Performs other related duties as assigned. Competency, Skills And Abilities: Ability to appropriately interact with patients, referral sources and staff. Decision Making. Analytical and problem-solving skills with attention to detail. Strong verbal and written communication. Excellent customer service and telephone service skills. Proficient computer skills and knowledge of Microsoft Office. Ability to prioritize and manage multiple tasks. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work independently as well as follow detailed directives Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. Requirements: Education and Experience Requirements: High school diploma or equivalent required; Associate’s degree in healthcare administration, Business Administration, or related field preferred Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. One (1) year of work-related experience for Specialist Level. One (1) year of work-related experience plus Two (2) years exact job experience for Senior Level. One (1) year of work-related experience plus Four (4) years exact job experience for Lead Level. Physical Demands And Work Environment: Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds. Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs. Proficiency with computers, office equipment, payer portal systems, and healthcare software applications Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels Ability to work independently with minimal supervision and availability for extended hours when required. Salary Description:
$19-$24/hr
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