Aimbridge Hospitality LLC
Courtyard Charleston - Front Desk
Aimbridge Hospitality LLC, Charleston, South Carolina, United States, 29408
Compensation $17.00 - $17.50/hour
Job Description
Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought‑after Southern experience and an ideal location for business meetings, formal events and intimate gatherings; The Courtyard Charleston Historic District features over 7,800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.
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Job Description
Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought‑after Southern experience and an ideal location for business meetings, formal events and intimate gatherings; The Courtyard Charleston Historic District features over 7,800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.
#J-18808-Ljbffr