Tru by Hilton Florence
Hotel Front Desk Associate - Second Shift
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in‑person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must be 21 years or older
Must be able to stand on your feet for 8 hours during a typical shift
Weekend availability is required
Please only apply if you meet these criteria.
Compensation $13.50 hourly
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Responsibilities
Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in‑person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must be 21 years or older
Must be able to stand on your feet for 8 hours during a typical shift
Weekend availability is required
Please only apply if you meet these criteria.
Compensation $13.50 hourly
#J-18808-Ljbffr