Ross Stores, Inc.
Area Supervisor
Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores. We provide customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings and a fun “treasure hunt” shopping experience.
As Part Of Our Team, You Will Experience
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of our community and strive to be a positive force.
Our corporate headquarters are in Dublin, CA, with buying offices in New York, Los Angeles, and Boston and eight distribution centers nationwide. 2023 revenues were $20.4 billion and we are a Fortune 500 company committed to an inclusive workplace with continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Maintaining Safe & Secure Environments
Safety is the number one priority, and safe behaviors are practiced in everything done.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Responsible for security of the building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Responsible for customer safety, including accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled. Respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with Company Dress Code and ensure all associates adhere to it.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor when all merchandise is processed.
Ensure any back‑stock is secured and processed to Company policy.
Manage merchandising of department including the back stock.
Reduce loss due to damage.
Ensure compliance to the monthly presentation guidelines in assigned area.
Manage floor moves and signing, including promotional signing as needed.
Perform re‑wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program. Maintain a large customer service presence on the sales floor, engaging with customers and associates and heightened loss prevention awareness.
Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
Ensure Public View Monitor (PVM) system is maintained properly.
Conduct “Code 50” package inspections.
Execute all Company best practices and maximize productivity by minimizing steps and touches while working.
Front End Supervision and Operations
Maximize productivity by minimizing steps and extra touches while working. Ensure associates are executing to Company standards at the Front End.
Maintain pace, energy and presence at the Front End, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies and other front‑end procedures to meet friendly and productivity standards.
Control retail associate break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure sellability of merchandise on the Front End, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit all fitting room garment tags to account for company policy.
Ensure go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits in accordance with Company policy.
Maintain front end control when needed. Understand and adhere to the policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid out/in, void approval, register media and break schedules.
Manage payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lb.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lb.
Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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As Part Of Our Team, You Will Experience
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of our community and strive to be a positive force.
Our corporate headquarters are in Dublin, CA, with buying offices in New York, Los Angeles, and Boston and eight distribution centers nationwide. 2023 revenues were $20.4 billion and we are a Fortune 500 company committed to an inclusive workplace with continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Maintaining Safe & Secure Environments
Safety is the number one priority, and safe behaviors are practiced in everything done.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Responsible for security of the building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Responsible for customer safety, including accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled. Respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with Company Dress Code and ensure all associates adhere to it.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor when all merchandise is processed.
Ensure any back‑stock is secured and processed to Company policy.
Manage merchandising of department including the back stock.
Reduce loss due to damage.
Ensure compliance to the monthly presentation guidelines in assigned area.
Manage floor moves and signing, including promotional signing as needed.
Perform re‑wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program. Maintain a large customer service presence on the sales floor, engaging with customers and associates and heightened loss prevention awareness.
Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
Ensure Public View Monitor (PVM) system is maintained properly.
Conduct “Code 50” package inspections.
Execute all Company best practices and maximize productivity by minimizing steps and touches while working.
Front End Supervision and Operations
Maximize productivity by minimizing steps and extra touches while working. Ensure associates are executing to Company standards at the Front End.
Maintain pace, energy and presence at the Front End, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies and other front‑end procedures to meet friendly and productivity standards.
Control retail associate break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure sellability of merchandise on the Front End, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit all fitting room garment tags to account for company policy.
Ensure go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits in accordance with Company policy.
Maintain front end control when needed. Understand and adhere to the policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid out/in, void approval, register media and break schedules.
Manage payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lb.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lb.
Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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