PlayOn Sports
Overview
PlayOn Sports is a dynamic growth‑stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Responsibilities
Answer phones and provide excellent support for any troubleshooting with customers.
Reply to customer service tickets via email for timely resolution.
Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
Import data through our in-house software.
Utilize MaxPreps live‑scoring tools to cover football games on Fridays and Saturdays.
Qualifications
Knowledge of the Windows 10 Operating System.
Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
Strong understanding of fan culture and passion for the entertainment or sports industry.
Must be a high school graduate to apply; college students or graduates preferred.
Experience with Zendesk is a plus.
Experience with Microsoft Office Suite is preferred.
Customer Support experience is preferred.
Compensation $18 – $19 an hour. This role is also eligible for bonus, equity, and benefits as part of our total rewards package. The final offer will depend on factors such as the candidate’s skills, experience, and alignment with role requirements.
Benefits
Multiple medical insurance plans to choose from
Dental, vision, life, and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full‑time employee to participate in the company’s employee health benefit plan. Part‑time employees and interns are not eligible to participate. Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
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Responsibilities
Answer phones and provide excellent support for any troubleshooting with customers.
Reply to customer service tickets via email for timely resolution.
Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
Import data through our in-house software.
Utilize MaxPreps live‑scoring tools to cover football games on Fridays and Saturdays.
Qualifications
Knowledge of the Windows 10 Operating System.
Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
Strong understanding of fan culture and passion for the entertainment or sports industry.
Must be a high school graduate to apply; college students or graduates preferred.
Experience with Zendesk is a plus.
Experience with Microsoft Office Suite is preferred.
Customer Support experience is preferred.
Compensation $18 – $19 an hour. This role is also eligible for bonus, equity, and benefits as part of our total rewards package. The final offer will depend on factors such as the candidate’s skills, experience, and alignment with role requirements.
Benefits
Multiple medical insurance plans to choose from
Dental, vision, life, and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full‑time employee to participate in the company’s employee health benefit plan. Part‑time employees and interns are not eligible to participate. Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
#J-18808-Ljbffr