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DELLA Auto Group

Service Advisor

DELLA Auto Group, Queensbury, New York, United States

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Service Advisor

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DELLA Auto Group .

Job Details Location:

Queensbury, NY

Salary Range:

$60,000.00 - $70,000.00

Job Summary We are currently seeking a highly motivated and experienced Service Advisor to join our team at DELLA Auto Group. As a Service Advisor, you will play a vital role in providing exceptional customer service to our clients and serving as a liaison between customers and our service department. This is a full-time position with a competitive salary in the Auto industry.

Compensation & Benefits

Competitive salary in the Auto industry

Performance-based bonuses and incentives

Comprehensive benefits package including health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and sick leave

Employee discounts on vehicle purchases, parts, and service

Responsibilities

Greet and assist customers in a courteous and professional manner

Schedule appointments for vehicle service and repairs

Communicate with technicians and update customers on the status of their vehicles

Review and explain service recommendations and cost estimates to customers

Provide accurate quotes and obtain customer authorization for repairs or services

Monitor and manage repair orders to ensure timely completion and customer satisfaction

Maintain a high level of customer service and handle any customer concerns or complaints

Keep track of service department inventory and order necessary parts

Maintain a clean and organized work area

Adhere to all safety protocols and company policies

Continuously improve knowledge of automotive products, services, and industry trends

Qualifications

High school diploma or equivalent; post-secondary education in Automotive Technology preferred

Minimum of 2 years of experience as a Service Advisor in the Auto industry

Strong customer service and sales skills

Excellent communication and interpersonal skills

Proficient computer skills and knowledge of automotive systems and technology

Ability to multitask and work in a fast-paced environment

Valid driver's license with a clean driving record

DELLA Auto Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

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