Rackson Restaurants
Overview
Restaurant General Manager at
Rackson Restaurants
is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.
Responsibilities
Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
Manages staffing levels, recruits talent, and develops internal candidates for management positions
Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
Ensures all cash handling procedures are followed within the store
Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
Plans and executes shift operations efficiently, emphasizing cost control and teamwork
Leads with empathy and fairness, identifying and developing talent for future roles
Coordinates restaurant operations, including staffing, inventory management, and administrative duties
Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
Ensures adherence to brand standards for service, food quality, and safety
Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
Other duties as assigned
Qualifications
Must be at least 18 years of age
High school diploma or equivalent restaurant management experience
Communication in English is required; Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience
Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
Willingness to learn all areas of restaurant operations and work multiple stations
Knowledge of Food & Beverage performance metrics, product specifications, and management systems
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures
Ability to display positive attitude and a genuine desire to make others happy and serve one another
Ability to treat others with respect and care
Strong communication skills, including verbal communication in Spanish and/or English
Self-motivated and action-oriented
Attitude that embraces learning
Willing to admit when you made a mistake, take accountability, and fix the issue
Prompt and regular attendance on assigned shifts; dependable and reliable
Must have reliable transportation to work and to company outside events / meetings
Must be available and willing to work a variety of days/times including weekends, evenings, and holidays
Must be able to work a minimum of 50 hours per week
Physical requirements: Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequently squat or stoop to reach items; reach overhead, forward, and underneath shelves; frequent bending, wiping, sweeping, and mopping; exposure to fluctuating temperatures; hazards include slipping, tripping, burns, cuts, abrasions, and falls
Reasonable accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job
Benefits
Competitive salary and bonus program
401(k) with company match
Medical, dental, and vision insurance
Paid time off
Ongoing career and leadership development
Scholarship opportunities
People-first culture
Authentic, values-based leadership
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
About the Company Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
#J-18808-Ljbffr
Rackson Restaurants
is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.
Responsibilities
Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
Manages staffing levels, recruits talent, and develops internal candidates for management positions
Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
Ensures all cash handling procedures are followed within the store
Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
Plans and executes shift operations efficiently, emphasizing cost control and teamwork
Leads with empathy and fairness, identifying and developing talent for future roles
Coordinates restaurant operations, including staffing, inventory management, and administrative duties
Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
Ensures adherence to brand standards for service, food quality, and safety
Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
Other duties as assigned
Qualifications
Must be at least 18 years of age
High school diploma or equivalent restaurant management experience
Communication in English is required; Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience
Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
Willingness to learn all areas of restaurant operations and work multiple stations
Knowledge of Food & Beverage performance metrics, product specifications, and management systems
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures
Ability to display positive attitude and a genuine desire to make others happy and serve one another
Ability to treat others with respect and care
Strong communication skills, including verbal communication in Spanish and/or English
Self-motivated and action-oriented
Attitude that embraces learning
Willing to admit when you made a mistake, take accountability, and fix the issue
Prompt and regular attendance on assigned shifts; dependable and reliable
Must have reliable transportation to work and to company outside events / meetings
Must be available and willing to work a variety of days/times including weekends, evenings, and holidays
Must be able to work a minimum of 50 hours per week
Physical requirements: Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequently squat or stoop to reach items; reach overhead, forward, and underneath shelves; frequent bending, wiping, sweeping, and mopping; exposure to fluctuating temperatures; hazards include slipping, tripping, burns, cuts, abrasions, and falls
Reasonable accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job
Benefits
Competitive salary and bonus program
401(k) with company match
Medical, dental, and vision insurance
Paid time off
Ongoing career and leadership development
Scholarship opportunities
People-first culture
Authentic, values-based leadership
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
About the Company Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!
#J-18808-Ljbffr