Kawasaki Motors Manufacturing Corp., U.S.A.
Warranty Claims Data Analyst
Kawasaki Motors Manufacturing Corp., U.S.A., Lincoln, Nebraska, United States
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Duties and Responsibilities
Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues.
Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed.
Prepares monthly reporting on current warranty spend and on trending warranty/quality issues.
Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.
Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled.
Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates.
Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.
Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues.
Uses Cognos BI software to query product registration and warranty claim information.
Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
Serves as back up to other warranty team members that may include the following tasks:
Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.
Education And Experience Bachelor's degree (BA/BS) or equivalent from four-year college is required; and minimum three years related experience and/or training in an analytics/audit role; or equivalent combination of education and experience.
Skills And Qualifications
Exhibits excellent oral and written communication skills.
Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
Extremely detail and deadline oriented.
Brings energy and enthusiasm to group or team efforts.
Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint and Access software.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Manufacturing
Referrals increase your chances of interviewing at Kawasaki Motors Manufacturing Corp., U.S.A. by 2x
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Duties and Responsibilities
Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues.
Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed.
Prepares monthly reporting on current warranty spend and on trending warranty/quality issues.
Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.
Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled.
Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates.
Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.
Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues.
Uses Cognos BI software to query product registration and warranty claim information.
Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
Serves as back up to other warranty team members that may include the following tasks:
Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.
Education And Experience Bachelor's degree (BA/BS) or equivalent from four-year college is required; and minimum three years related experience and/or training in an analytics/audit role; or equivalent combination of education and experience.
Skills And Qualifications
Exhibits excellent oral and written communication skills.
Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
Extremely detail and deadline oriented.
Brings energy and enthusiasm to group or team efforts.
Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint and Access software.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Manufacturing
Referrals increase your chances of interviewing at Kawasaki Motors Manufacturing Corp., U.S.A. by 2x
#J-18808-Ljbffr