Bally's Corporation
Asst Shift Manager - Casino Floor
Bally's Corporation, Brooklyn, New York, United States, 08400
Overview
Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, Bally Bet, and Bally Casino, a growing iCasino platform. Bally's has approximately 10,600 employees and extensive casino operations including slot machines, table games, and hotel rooms. After the merger with The Queen Casino & Entertainment Inc., the portfolio is expected to expand with four additional casinos and broader geographical reach, including Iowa, along with the integration of Queen's stake in Intralot S.A. The Role: Responsible for the operation and conduct of Table Games for assigned shift in accordance with gaming regulations and internal controls.
Responsibilities
Assists in implementing policies and procedures and directs personnel to ensure efficient operation of all table games on a shift.
As a designated company Compliance Officer, must be knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.
Ensures cash transactions over $10,000 during a gaming day are recorded on CTR forms and submitted.
Prepares regular shift status reports and recommends policy changes as appropriate.
Addresses difficult floor situations constructively, balancing customer, employee, and company interests.
Engages with customers to build relationships and encourage return visits.
Provides an outstanding gaming experience and contributes to achieving CSA objectives.
Creates a fun, entertaining, and service-excellence driven environment; leads with positivity and teamwork.
Acts as a role model and coach, developing employees with clear expectations and supportive communication.
Ensures team members understand and are accountable for service performance expectations.
Recognizes and rewards consistent superior service performance.
Improves department operations through policy and process assessment and value enhancement.
Resolves conflicts with effective facilitation and leadership; aligns the team to a shared vision.
Coordinates with other departments to ensure guest satisfaction and safe, efficient operations.
Recommends and implements changes to improve employee and guest satisfaction.
Participates in financial operating and capital planning processes and contributes to financial results.
Upholds the company's business objectives, ethics, and values per the Code of Commitment.
Other duties as assigned.
Qualifications
Organizational, supervisory, and communication skills.
Must be able to deliver superior guest service, project a professional image, and manage time effectively.
Good judgment, the ability to work with diverse people, and flexibility in scheduling.
Clear, concise, and effective communication with Bally's employees and guests.
Experience working in a fast-paced environment preferred.
Licenses & Certifications: NJ Key License (preferred).
What’s in it for you
Competitive Salary with annual performance reviews
Comprehensive health coverage plan (medical, dental, and vision)
401(K)/Company Match
Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You We can't wait to meet you!
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.
Working Conditions
Physical Demands: Standing, Walking, Sitting, Lifting, Carrying, Pushing, Pulling, Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Handling, Grasping, Feeling
Frequency (per shift): C = Constantly, F = Frequently, O = Occasionally, R = Rarely
Environmental Conditions: Extreme Cold/Heat, Temperature Changes, Wet/Humid conditions, Noise, Vibration, Hazards
Summary: The role requires varied physical activity and exposure to dynamic casino floor environments; specific frequencies are defined per duty.
Experience & Licenses
Experience: Must deliver superior guest service and maintain professional image; strong organizational and time-management skills; good judgment and sensitivity in interactions; flexible schedule; clear communication.
Licenses & Certifications: NJ Key License (preferred).
Equal Opportunity Employer
#J-18808-Ljbffr
Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, Bally Bet, and Bally Casino, a growing iCasino platform. Bally's has approximately 10,600 employees and extensive casino operations including slot machines, table games, and hotel rooms. After the merger with The Queen Casino & Entertainment Inc., the portfolio is expected to expand with four additional casinos and broader geographical reach, including Iowa, along with the integration of Queen's stake in Intralot S.A. The Role: Responsible for the operation and conduct of Table Games for assigned shift in accordance with gaming regulations and internal controls.
Responsibilities
Assists in implementing policies and procedures and directs personnel to ensure efficient operation of all table games on a shift.
As a designated company Compliance Officer, must be knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.
Ensures cash transactions over $10,000 during a gaming day are recorded on CTR forms and submitted.
Prepares regular shift status reports and recommends policy changes as appropriate.
Addresses difficult floor situations constructively, balancing customer, employee, and company interests.
Engages with customers to build relationships and encourage return visits.
Provides an outstanding gaming experience and contributes to achieving CSA objectives.
Creates a fun, entertaining, and service-excellence driven environment; leads with positivity and teamwork.
Acts as a role model and coach, developing employees with clear expectations and supportive communication.
Ensures team members understand and are accountable for service performance expectations.
Recognizes and rewards consistent superior service performance.
Improves department operations through policy and process assessment and value enhancement.
Resolves conflicts with effective facilitation and leadership; aligns the team to a shared vision.
Coordinates with other departments to ensure guest satisfaction and safe, efficient operations.
Recommends and implements changes to improve employee and guest satisfaction.
Participates in financial operating and capital planning processes and contributes to financial results.
Upholds the company's business objectives, ethics, and values per the Code of Commitment.
Other duties as assigned.
Qualifications
Organizational, supervisory, and communication skills.
Must be able to deliver superior guest service, project a professional image, and manage time effectively.
Good judgment, the ability to work with diverse people, and flexibility in scheduling.
Clear, concise, and effective communication with Bally's employees and guests.
Experience working in a fast-paced environment preferred.
Licenses & Certifications: NJ Key License (preferred).
What’s in it for you
Competitive Salary with annual performance reviews
Comprehensive health coverage plan (medical, dental, and vision)
401(K)/Company Match
Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You We can't wait to meet you!
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.
Working Conditions
Physical Demands: Standing, Walking, Sitting, Lifting, Carrying, Pushing, Pulling, Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Handling, Grasping, Feeling
Frequency (per shift): C = Constantly, F = Frequently, O = Occasionally, R = Rarely
Environmental Conditions: Extreme Cold/Heat, Temperature Changes, Wet/Humid conditions, Noise, Vibration, Hazards
Summary: The role requires varied physical activity and exposure to dynamic casino floor environments; specific frequencies are defined per duty.
Experience & Licenses
Experience: Must deliver superior guest service and maintain professional image; strong organizational and time-management skills; good judgment and sensitivity in interactions; flexible schedule; clear communication.
Licenses & Certifications: NJ Key License (preferred).
Equal Opportunity Employer
#J-18808-Ljbffr