Balboa Bay Resort
Overnight Valet Attendant (Full-time)
Balboa Bay Resort, Newport Beach, California, us, 92659
Overview
Position Summary:
Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with parking. Answers questions about the hotel, hotel amenities, and local area attractions. May shuttle guests to and from the hotel. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Duties & Responsibilities
Primary Responsibilities / Essential Functions
Opens doors and assists guests/visitors entering and leaving property. Monitors and directs personal and commercial vehicle traffic on property to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Parks vehicles efficiently and properly tags the vehicle with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors. May drive passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. PPE is provided by the hotel where applicable; associates are trained in proper use and care of PPE. Maintains compliance with the hotel's Hazardous Materials (HAZMAT) program and familiarity with current MSDS. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job. Other Responsibilities / Supportive Functions
Monitors and maintains safety, security, and cleanliness of parking areas/levels, and reports any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. May be required to maintain cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas. Supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Qualifications (relevant Experience, Education And Training)
One to three months related experience and/or training. Experience driving a manual transmission and a variety of types of vehicles. Ability to serve guest needs through proper and careful use of the guest's vehicle and face-to-face interactions. Handles confidential/sensitive information with discretion. Demonstrates a positive attitude, professional demeanor, strong communication and interpersonal skills, and a commitment to guest satisfaction. Basic math skills (addition, subtraction, multiplication, and division). Ability to learn and use hotel computer and telephone systems. Working knowledge of computer operation required. Ability to follow written or oral instructions and solve problems involving a few concrete variables in standardized situations. Ability to read and interpret safety rules, operating and maintenance instructions, and manuals. Must be able to speak, read, write and understand English to communicate with guests and understand instructions. Must possess a valid Driver's License in good standing for the appropriate class of vehicle with a good driving record. If driving a shuttle, requires passenger endorsement and medical clearance along with a Class B License. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules, including holidays, weekends, and alternate shifts. Completes required training as scheduled. Maintains a clean appearance and professional demeanor. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Hospitality Referrals increase your chances of interviewing at Balboa Bay Resort by 2x Get notified about new Valet Attendant jobs in
Newport Beach, CA . Newport Beach, CA $16.50-$20.50 2 days ago
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Position Summary:
Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with parking. Answers questions about the hotel, hotel amenities, and local area attractions. May shuttle guests to and from the hotel. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Duties & Responsibilities
Primary Responsibilities / Essential Functions
Opens doors and assists guests/visitors entering and leaving property. Monitors and directs personal and commercial vehicle traffic on property to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Parks vehicles efficiently and properly tags the vehicle with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors. May drive passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. PPE is provided by the hotel where applicable; associates are trained in proper use and care of PPE. Maintains compliance with the hotel's Hazardous Materials (HAZMAT) program and familiarity with current MSDS. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job. Other Responsibilities / Supportive Functions
Monitors and maintains safety, security, and cleanliness of parking areas/levels, and reports any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. May be required to maintain cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas. Supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Qualifications (relevant Experience, Education And Training)
One to three months related experience and/or training. Experience driving a manual transmission and a variety of types of vehicles. Ability to serve guest needs through proper and careful use of the guest's vehicle and face-to-face interactions. Handles confidential/sensitive information with discretion. Demonstrates a positive attitude, professional demeanor, strong communication and interpersonal skills, and a commitment to guest satisfaction. Basic math skills (addition, subtraction, multiplication, and division). Ability to learn and use hotel computer and telephone systems. Working knowledge of computer operation required. Ability to follow written or oral instructions and solve problems involving a few concrete variables in standardized situations. Ability to read and interpret safety rules, operating and maintenance instructions, and manuals. Must be able to speak, read, write and understand English to communicate with guests and understand instructions. Must possess a valid Driver's License in good standing for the appropriate class of vehicle with a good driving record. If driving a shuttle, requires passenger endorsement and medical clearance along with a Class B License. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules, including holidays, weekends, and alternate shifts. Completes required training as scheduled. Maintains a clean appearance and professional demeanor. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Hospitality Referrals increase your chances of interviewing at Balboa Bay Resort by 2x Get notified about new Valet Attendant jobs in
Newport Beach, CA . Newport Beach, CA $16.50-$20.50 2 days ago
#J-18808-Ljbffr