lululemon
Guest Experience Lead – CONTRACT | Gallatin Crossing
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Who We Are Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our success comes from our innovative product, commitment to stores and people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future and are dedicated to creating an equitable, inclusive, and growth‑focused environment for our people.
Job Summary The Guest Experience Lead ensures all guests receive a quality in-store experience by providing technical product education and leading the store’s guest experience. As part of the store leadership team, the Lead drives floor performance on sales and unit targets, supports team member performance evaluations, contributes to hiring decisions, and acts as Supervisor on Duty when needed.
Core Responsibilities
Bring the Lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assistance when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to fulfill the needs of the business, team, and guests.
Prepare the store to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with opening and closing procedures.
Review daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development by providing direct feedback, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive relationships and creating a fun and productive environment.
Job Requirements
Legally authorized to work in the country where the store is located.
Ability to travel to the assigned store with reliable transportation.
Schedule / Availability
The work schedule varies based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes, special events, or other circumstances, the schedule may include early mornings, late nights, or overnights for some team members.
Experience
1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
Some experience in leading, mentoring, or delegating with others.
Job Assets (Nice to Have)
High school diploma/GED/equivalent or higher.
1 year of retail/sales leadership experience (supervisor or people management not required; examples include leading delegated tasks or mentoring peers).
For experiential stores with food/beverage service only: food safety and/or liquor service certification.
What We Look For
Creates/supports an inclusive environment that values and celebrates differences.
Behaves in an honest, fair, and ethical manner.
Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.
Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people.
Works productively with and supports others to achieve common goals.
Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment.
Conveys information effectively and understands information shared while interacting with others.
Work Context
Work involves moving through the store with bright lights and loud music.
Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
Occasionally involves moving boxes weighing up to 30 lbs (13.6 kg).
For experiential stores with food/beverage service only: may involve using industrial kitchen equipment and exposure to heat in preparation of food or beverages.
Compensation & Benefits Package Base Pay Range: $23.75 – $27.33 per hour (subject to minimum wage in the location). Target Bonus: $2.00 per hour. Total Target Base Pay Range: $25.75 – $29.33 per hour. Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position may be eligible for our competitive bonus program and equity offerings, subject to eligibility requirements.
Benefits include: • Extended health and dental benefits, and mental health plans • Paid time off • Savings and retirement plan matching • Generous employee discount • Fitness & yoga classes • Parenthood top‑up • Extensive catalog of development course offerings • People networks, mentorship programs, and leadership series
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Who We Are Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our success comes from our innovative product, commitment to stores and people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future and are dedicated to creating an equitable, inclusive, and growth‑focused environment for our people.
Job Summary The Guest Experience Lead ensures all guests receive a quality in-store experience by providing technical product education and leading the store’s guest experience. As part of the store leadership team, the Lead drives floor performance on sales and unit targets, supports team member performance evaluations, contributes to hiring decisions, and acts as Supervisor on Duty when needed.
Core Responsibilities
Bring the Lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assistance when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to fulfill the needs of the business, team, and guests.
Prepare the store to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with opening and closing procedures.
Review daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development by providing direct feedback, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive relationships and creating a fun and productive environment.
Job Requirements
Legally authorized to work in the country where the store is located.
Ability to travel to the assigned store with reliable transportation.
Schedule / Availability
The work schedule varies based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes, special events, or other circumstances, the schedule may include early mornings, late nights, or overnights for some team members.
Experience
1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
Some experience in leading, mentoring, or delegating with others.
Job Assets (Nice to Have)
High school diploma/GED/equivalent or higher.
1 year of retail/sales leadership experience (supervisor or people management not required; examples include leading delegated tasks or mentoring peers).
For experiential stores with food/beverage service only: food safety and/or liquor service certification.
What We Look For
Creates/supports an inclusive environment that values and celebrates differences.
Behaves in an honest, fair, and ethical manner.
Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.
Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people.
Works productively with and supports others to achieve common goals.
Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment.
Conveys information effectively and understands information shared while interacting with others.
Work Context
Work involves moving through the store with bright lights and loud music.
Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
Occasionally involves moving boxes weighing up to 30 lbs (13.6 kg).
For experiential stores with food/beverage service only: may involve using industrial kitchen equipment and exposure to heat in preparation of food or beverages.
Compensation & Benefits Package Base Pay Range: $23.75 – $27.33 per hour (subject to minimum wage in the location). Target Bonus: $2.00 per hour. Total Target Base Pay Range: $25.75 – $29.33 per hour. Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position may be eligible for our competitive bonus program and equity offerings, subject to eligibility requirements.
Benefits include: • Extended health and dental benefits, and mental health plans • Paid time off • Savings and retirement plan matching • Generous employee discount • Fitness & yoga classes • Parenthood top‑up • Extensive catalog of development course offerings • People networks, mentorship programs, and leadership series
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