Sherwin-Williams
Bilingual Customer Service Specialist (Spanish) (Multiple Locations)
Sherwin-Williams, Nashville, Tennessee, United States, 37247
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
High School diploma or GED
At least one (1) year experience in delivery, retail, or customer service
Previous experience selling paint and related products
Experience operating tinting and mixing equipment
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with customers
Process sales transactions accurately and in accordance with policies
Follow and achieve sales goals monthly, quarterly, and yearly
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks and assist in deliveries as needed
Maintain in-stock and presentable conditions in assigned areas
Stay knowledgeable on products and discuss options with customers
Comply with inventory control procedures
Suggest sales improvements
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Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
High School diploma or GED
At least one (1) year experience in delivery, retail, or customer service
Previous experience selling paint and related products
Experience operating tinting and mixing equipment
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with customers
Process sales transactions accurately and in accordance with policies
Follow and achieve sales goals monthly, quarterly, and yearly
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks and assist in deliveries as needed
Maintain in-stock and presentable conditions in assigned areas
Stay knowledgeable on products and discuss options with customers
Comply with inventory control procedures
Suggest sales improvements
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