Midmark Corporation
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Service Transformation Manager
role at
Midmark Corporation .
We are seeking a Service Transformation Manager to drive the strategic transformation of service operations at Midmark. This role is responsible for optimizing processes, enhancing customer experience, and leading cross-functional teams to improve efficiency and innovation in service delivery. You will leverage digital tools, automation, and continuous improvement methodologies to implement sustainable change and position Midmark as a leader in service excellence.
Responsibilities
Develop and execute a service transformation strategy aligned with organizational goals.
Identify opportunities to enhance service operations, improve efficiency, and elevate customer satisfaction.
Lead the adoption of digital tools and automation to streamline service delivery.
Analyze current service processes and identify areas for optimization.
Drive continuous improvement and innovation through new service models and best practices.
Collaborate with key stakeholders to ensure smooth implementation of transformation initiatives.
Develop and execute change management plans to drive adoption and minimize resistance.
Communicate objectives and progress with leadership, frontline teams, and external partners.
Establish KPIs and track progress against transformation goals; use data analytics and customer feedback to measure effectiveness.
Present reports and insights to senior management and propose data-driven improvements.
Partner with IT and digital teams to implement and enhance service-related technologies.
Support cross-functional initiatives aligned with broader transformation objectives and provide training to foster continuous improvement.
Qualifications
Bachelor’s degree in Business Administration, Industrial Engineering, or related field.
7+ years of experience in service transformation, operations management, or process improvement (or equivalent).
Proven track record of leading and delivering successful transformation projects; experience implementing digital tools and automation in service operations.
Experience leading large cross-functional projects with defined outcomes.
Strong analytical, problem-solving, and project management skills.
Excellent stakeholder management and communication skills.
Certification in Lean Six Sigma, PMP, or related methodologies (preferred).
Familiarity with AI, RPA, or cloud-based service management platforms; knowledge of Lean, Six Sigma, Agile.
Why Join Midmark?
Lead service transformation initiatives that directly impact the healthcare experience.
Work in a collaborative, innovative environment focused on continuous improvement.
Join a mission-driven organization committed to designing better care.
Compensation and Location Location: Versailles, OH
Salary: $80,000.00-$125,000.00
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Service Transformation Manager
role at
Midmark Corporation .
We are seeking a Service Transformation Manager to drive the strategic transformation of service operations at Midmark. This role is responsible for optimizing processes, enhancing customer experience, and leading cross-functional teams to improve efficiency and innovation in service delivery. You will leverage digital tools, automation, and continuous improvement methodologies to implement sustainable change and position Midmark as a leader in service excellence.
Responsibilities
Develop and execute a service transformation strategy aligned with organizational goals.
Identify opportunities to enhance service operations, improve efficiency, and elevate customer satisfaction.
Lead the adoption of digital tools and automation to streamline service delivery.
Analyze current service processes and identify areas for optimization.
Drive continuous improvement and innovation through new service models and best practices.
Collaborate with key stakeholders to ensure smooth implementation of transformation initiatives.
Develop and execute change management plans to drive adoption and minimize resistance.
Communicate objectives and progress with leadership, frontline teams, and external partners.
Establish KPIs and track progress against transformation goals; use data analytics and customer feedback to measure effectiveness.
Present reports and insights to senior management and propose data-driven improvements.
Partner with IT and digital teams to implement and enhance service-related technologies.
Support cross-functional initiatives aligned with broader transformation objectives and provide training to foster continuous improvement.
Qualifications
Bachelor’s degree in Business Administration, Industrial Engineering, or related field.
7+ years of experience in service transformation, operations management, or process improvement (or equivalent).
Proven track record of leading and delivering successful transformation projects; experience implementing digital tools and automation in service operations.
Experience leading large cross-functional projects with defined outcomes.
Strong analytical, problem-solving, and project management skills.
Excellent stakeholder management and communication skills.
Certification in Lean Six Sigma, PMP, or related methodologies (preferred).
Familiarity with AI, RPA, or cloud-based service management platforms; knowledge of Lean, Six Sigma, Agile.
Why Join Midmark?
Lead service transformation initiatives that directly impact the healthcare experience.
Work in a collaborative, innovative environment focused on continuous improvement.
Join a mission-driven organization committed to designing better care.
Compensation and Location Location: Versailles, OH
Salary: $80,000.00-$125,000.00
#J-18808-Ljbffr