Reimagined Parking
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Description
Job Title: Customer Service Representative
Application Deadline:
14 November 2025
Department:
Operations - Field(OPS001)
Location:
I73-29_13 THE CRESCENT
Compensation:
$15.49 / hour
Key Responsibilities
Develop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed
Act as a fast‑moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information
Embrace performance‑based call monitoring, recording, and assessment to improve communication, timeliness, and overall satisfaction
Spark accurate, speedy operation while optimizing voice quality, grammar, tone, and proactiveness to improve quality and consistency
Leverage technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals; act as point of contact for both internal and external monthly parking customers
Provide comprehensive service and support for Monthly Parking customers, including potential and existing customers and stakeholders
Provide branch, lot, and account maintenance support
Respond to customer inquiries ensuring timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining Monthly Parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction
Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management, and the Training Department
Complete and maintain required paperwork or record‑keeping methods
Enter customer payment information for PAP or credit card when received by fax, e‑mail, letter, or over the phone
Keep up to date with changes in workflow, policy, and product knowledge
Provide support and training to new CSR positions; keep accurate records and update systems with required information
Assist other CSRs with troubleshooting for clients; process work orders and meter‑out reporting and upload required documents to the share drive
Process hotel voids and enter into wireless system for revenue purposes; prepare and cost out supply orders for all attendant locations and upload the required information to the share drive
Prepare non‑registered passes for Hotel Macdonald and place them into wireless system for revenue purposes; assist with monthly Guest Passes for the Westin Hotel invoicing purposes
Maintain deliverable calendar to ensure all departments meet external deadlines; monitor and maintain Storefront email, sorting, responding, and processing all requests that enter through here
Issue, enter, and track temporary paper passes as needed
Answer inbound calls and meet individual Service Level and Quality goals; act as first point of contact for both internal and external monthly parking customers
Provide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accounts; provide user support/assistance to customers using the web‑based interface
Complete all after‑call work required to finalize a new customer sign‑up or modify an account; receive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up information
Assist daily parkers with meter‑out orders and requests for information
Other duties as assigned
Skills, Knowledge and Expertise
Must be at least 18 years of age
G12/Equivalent
1 year customer service experience in a high‑volume, fast‑paced environment (e.g., Retail, call center), preferred
1 year data entry experience equaling 40 WPM
Knowledge of contact center policies and software, including CRM, phone systems, etc.
Strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Exceptional written and oral communication skills
Strong analytical abilities and sound judgment in decision‑making
Strong attention to detail and high degree of accuracy; fast, accurate and efficient data entry, manipulation, and retrieval of data from systems
Ability to multitask, prioritize, and organize within a structured environment
Flexibility and adaptability
Motivated, take initiative and possess strong work ethic
Ability to respond to customer complaints while maintaining professionalism at all times
Conflict resolution skills
Exceptional communication, tact and customer service skills; ability to assist customers with diverse requirements
Exceptional telephone etiquette
Intermediate knowledge of computer software applications – MS Office
Ability to successfully and consistently achieve individual and departmental service level goals
Positive, team‑oriented attitude and ability to balance independent workload with broader team goals
Benefits Join our team and enjoy an outstanding benefits package, including:
Generous Paid Time Off – 10 days of paid time off, plus 8 paid holidays
Comprehensive Health Plans – Medical, Dental, and Vision coverage for you and your family
Life and Disability Insurance – Company paid basic life and Short‑Term Disability
401(k) Plan – generous employer match with immediate vesting to help you save for retirement
Employee Assistance Program – access behavioral health care to assist with personal needs for you and your family members
Parental and Caregiver Leave – enjoy time off to support your growing family or care for loved ones
Employee Eligibility United States – California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles Fair Chance Initiative for Hiring. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
Equal Opportunity Employer The Company is an equal opportunity employer, offering a diverse workforce and a commitment to inclusion and accessibility.
Referral Program Referrals increase your chances of interviewing at Reimagined Parking by 2x.
#J-18808-Ljbffr
Description
Job Title: Customer Service Representative
Application Deadline:
14 November 2025
Department:
Operations - Field(OPS001)
Location:
I73-29_13 THE CRESCENT
Compensation:
$15.49 / hour
Key Responsibilities
Develop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed
Act as a fast‑moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information
Embrace performance‑based call monitoring, recording, and assessment to improve communication, timeliness, and overall satisfaction
Spark accurate, speedy operation while optimizing voice quality, grammar, tone, and proactiveness to improve quality and consistency
Leverage technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals; act as point of contact for both internal and external monthly parking customers
Provide comprehensive service and support for Monthly Parking customers, including potential and existing customers and stakeholders
Provide branch, lot, and account maintenance support
Respond to customer inquiries ensuring timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining Monthly Parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction
Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management, and the Training Department
Complete and maintain required paperwork or record‑keeping methods
Enter customer payment information for PAP or credit card when received by fax, e‑mail, letter, or over the phone
Keep up to date with changes in workflow, policy, and product knowledge
Provide support and training to new CSR positions; keep accurate records and update systems with required information
Assist other CSRs with troubleshooting for clients; process work orders and meter‑out reporting and upload required documents to the share drive
Process hotel voids and enter into wireless system for revenue purposes; prepare and cost out supply orders for all attendant locations and upload the required information to the share drive
Prepare non‑registered passes for Hotel Macdonald and place them into wireless system for revenue purposes; assist with monthly Guest Passes for the Westin Hotel invoicing purposes
Maintain deliverable calendar to ensure all departments meet external deadlines; monitor and maintain Storefront email, sorting, responding, and processing all requests that enter through here
Issue, enter, and track temporary paper passes as needed
Answer inbound calls and meet individual Service Level and Quality goals; act as first point of contact for both internal and external monthly parking customers
Provide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accounts; provide user support/assistance to customers using the web‑based interface
Complete all after‑call work required to finalize a new customer sign‑up or modify an account; receive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up information
Assist daily parkers with meter‑out orders and requests for information
Other duties as assigned
Skills, Knowledge and Expertise
Must be at least 18 years of age
G12/Equivalent
1 year customer service experience in a high‑volume, fast‑paced environment (e.g., Retail, call center), preferred
1 year data entry experience equaling 40 WPM
Knowledge of contact center policies and software, including CRM, phone systems, etc.
Strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Exceptional written and oral communication skills
Strong analytical abilities and sound judgment in decision‑making
Strong attention to detail and high degree of accuracy; fast, accurate and efficient data entry, manipulation, and retrieval of data from systems
Ability to multitask, prioritize, and organize within a structured environment
Flexibility and adaptability
Motivated, take initiative and possess strong work ethic
Ability to respond to customer complaints while maintaining professionalism at all times
Conflict resolution skills
Exceptional communication, tact and customer service skills; ability to assist customers with diverse requirements
Exceptional telephone etiquette
Intermediate knowledge of computer software applications – MS Office
Ability to successfully and consistently achieve individual and departmental service level goals
Positive, team‑oriented attitude and ability to balance independent workload with broader team goals
Benefits Join our team and enjoy an outstanding benefits package, including:
Generous Paid Time Off – 10 days of paid time off, plus 8 paid holidays
Comprehensive Health Plans – Medical, Dental, and Vision coverage for you and your family
Life and Disability Insurance – Company paid basic life and Short‑Term Disability
401(k) Plan – generous employer match with immediate vesting to help you save for retirement
Employee Assistance Program – access behavioral health care to assist with personal needs for you and your family members
Parental and Caregiver Leave – enjoy time off to support your growing family or care for loved ones
Employee Eligibility United States – California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles Fair Chance Initiative for Hiring. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
Equal Opportunity Employer The Company is an equal opportunity employer, offering a diverse workforce and a commitment to inclusion and accessibility.
Referral Program Referrals increase your chances of interviewing at Reimagined Parking by 2x.
#J-18808-Ljbffr