RR Donnelley
Operations Supervisor
Company Description
Williams Lea, by RRD, is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions.
We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people‑powered organization with a presence in North America, the UK, Europe, and Asia Pacific. With thousands of employees globally, we help our clients operate more efficiently and effectively.
Job Description Pay: $52,000
The Operations Supervisor is an independent leader, helping manage the day‑to‑day people, operations, and client relationship within an account.
Job Duties
Ensure team provides outstanding service to client, while building strong customer relationships
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
Create an environment conducive to service expansions and new business opportunities
Maximize profitability through the effective utilization of labor and resources
Immediately resolve any operational problems or issues
Produce required reports on schedule
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Balance team’s day‑to‑day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for team members
Escalate to manager client or team concerns to proactively resolve issues
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost‑efficient manner
Other duties as assigned
Qualifications
Bachelor’s degree or equivalent experience
3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines
Proven customer service skills are required to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a managerial level
Must work well in a team environment
Must be able to interact effectively with multi‑functional and diverse backgrounds
Ability to work in a fast‑paced environment
Must be self‑motivated with positive can‑do attitude
Benefits
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short‑term & Long‑term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Company Provided Parking
Additional Employee Perks and Discounts
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
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We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people‑powered organization with a presence in North America, the UK, Europe, and Asia Pacific. With thousands of employees globally, we help our clients operate more efficiently and effectively.
Job Description Pay: $52,000
The Operations Supervisor is an independent leader, helping manage the day‑to‑day people, operations, and client relationship within an account.
Job Duties
Ensure team provides outstanding service to client, while building strong customer relationships
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
Create an environment conducive to service expansions and new business opportunities
Maximize profitability through the effective utilization of labor and resources
Immediately resolve any operational problems or issues
Produce required reports on schedule
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Balance team’s day‑to‑day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for team members
Escalate to manager client or team concerns to proactively resolve issues
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost‑efficient manner
Other duties as assigned
Qualifications
Bachelor’s degree or equivalent experience
3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines
Proven customer service skills are required to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a managerial level
Must work well in a team environment
Must be able to interact effectively with multi‑functional and diverse backgrounds
Ability to work in a fast‑paced environment
Must be self‑motivated with positive can‑do attitude
Benefits
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short‑term & Long‑term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Company Provided Parking
Additional Employee Perks and Discounts
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
#J-18808-Ljbffr