Goodwill Industries of Southern New Jersey and Philadelphia
CUSTOMER SERVICE MANAGER
Goodwill Industries of Southern New Jersey and Philadelphia, Mercerville-Hamilton Square, New Jersey, United States
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CUSTOMER SERVICE MANAGER
role at
Goodwill Industries of Southern New Jersey and Philadelphia .
The Customer Service Manager is responsible for the oversight, leadership, and achievement of sales floor operations and achieving set sales goals. The role directs all aspects of daily sales floor operations, leading the team and driving business performance.
Specific Duties
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Maintains the day-to-day operations of the store including managing and meeting employee and customer needs.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Reconciles and balances all daily paperwork.
Opens and closes store.
Processes sales transactions and customer returns.
Works to de‑escalate customer situations while finding an appropriate solution; involves upper management as needed.
Ensures that the store complies with all policies and procedures related to Loss Prevention and Safety; influences any necessary changes to meet requirements, ensuring minimal risk to staff and the business.
Staff recruits and retains top talent; proactively manages and reviews the performance and progress of Customer Service Associates.
Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisors and Associates.
Collaborates with store leadership to establish a clear company vision and ensure staff engagement.
Conducts new goods inventory and ensures proper reporting.
Coordinates efforts with various Goodwill divisions.
Maintains a clean and neat personal appearance at all times. Must wear company issued uniform.
Maintains regular attendance.
All other essential duties as assigned.
Benefits Overview Benefit eligibility is tied to whether you are a full‑time employee or a part‑time employee.
Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Drive Results – Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, meeting all revenue and operating income goals.
Leadership Ability – Lead effectively in a demanding, fast‑paced, team environment, motivating others to achieve.
Communicate Effectively – Communicate ideas and information clearly, both verbally and in writing, fostering collaboration at all levels.
Exceed Customer Expectations – Identify customer and internal partner expectations and make decisions that demonstrate a will to win in the marketplace.
Self‑Motivation – Demonstrate ability to be self‑motivated and take initiative.
Team Collaboration – Partner with others to achieve business outcomes concerned with individual and team success.
Visible Leadership – Motivate others to achieve.
Solution Orientation – Decisive and solution‑oriented decision making.
Strong Work Ethic – Pay attention to detail.
Influencing and Negotiation – Apply influencing and negotiation skills.
Sound Decision Making – Make timely and sound decisions that impact business goals and strategies.
Business and Financial Reasoning – Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors.
Talent Management – Create a high‑quality workforce by focusing on talent acquisition, development, promotion, and retention.
Diversity and Inclusion – Interact sensitively with others, recognizing and valuing diversity.
Reliability – Dependable and trustworthy.
Safety Awareness – Identify and correct conditions that affect employee safety.
Honesty and Integrity – Be truthful and credible.
Accountability – Accept responsibility and account for actions.
Work Under Pressure – Complete tasks under stressful situations.
Enthusiasm – Bring energy to performance.
Accuracy – Perform work accurately and thoroughly.
Communication in English – Understand instructions in English.
Flexible Schedule – Work flexible schedule on short notice, including nights, weekends, and long hours.
Valid Driver's License – Hold a valid driver’s license in good standing.
Physical Demands – Ability to work in a hectic environment with occasional high stress, maintain vision within normal limits, and assist other store areas as needed.
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CUSTOMER SERVICE MANAGER
role at
Goodwill Industries of Southern New Jersey and Philadelphia .
The Customer Service Manager is responsible for the oversight, leadership, and achievement of sales floor operations and achieving set sales goals. The role directs all aspects of daily sales floor operations, leading the team and driving business performance.
Specific Duties
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Maintains the day-to-day operations of the store including managing and meeting employee and customer needs.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Reconciles and balances all daily paperwork.
Opens and closes store.
Processes sales transactions and customer returns.
Works to de‑escalate customer situations while finding an appropriate solution; involves upper management as needed.
Ensures that the store complies with all policies and procedures related to Loss Prevention and Safety; influences any necessary changes to meet requirements, ensuring minimal risk to staff and the business.
Staff recruits and retains top talent; proactively manages and reviews the performance and progress of Customer Service Associates.
Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisors and Associates.
Collaborates with store leadership to establish a clear company vision and ensure staff engagement.
Conducts new goods inventory and ensures proper reporting.
Coordinates efforts with various Goodwill divisions.
Maintains a clean and neat personal appearance at all times. Must wear company issued uniform.
Maintains regular attendance.
All other essential duties as assigned.
Benefits Overview Benefit eligibility is tied to whether you are a full‑time employee or a part‑time employee.
Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Drive Results – Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, meeting all revenue and operating income goals.
Leadership Ability – Lead effectively in a demanding, fast‑paced, team environment, motivating others to achieve.
Communicate Effectively – Communicate ideas and information clearly, both verbally and in writing, fostering collaboration at all levels.
Exceed Customer Expectations – Identify customer and internal partner expectations and make decisions that demonstrate a will to win in the marketplace.
Self‑Motivation – Demonstrate ability to be self‑motivated and take initiative.
Team Collaboration – Partner with others to achieve business outcomes concerned with individual and team success.
Visible Leadership – Motivate others to achieve.
Solution Orientation – Decisive and solution‑oriented decision making.
Strong Work Ethic – Pay attention to detail.
Influencing and Negotiation – Apply influencing and negotiation skills.
Sound Decision Making – Make timely and sound decisions that impact business goals and strategies.
Business and Financial Reasoning – Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors.
Talent Management – Create a high‑quality workforce by focusing on talent acquisition, development, promotion, and retention.
Diversity and Inclusion – Interact sensitively with others, recognizing and valuing diversity.
Reliability – Dependable and trustworthy.
Safety Awareness – Identify and correct conditions that affect employee safety.
Honesty and Integrity – Be truthful and credible.
Accountability – Accept responsibility and account for actions.
Work Under Pressure – Complete tasks under stressful situations.
Enthusiasm – Bring energy to performance.
Accuracy – Perform work accurately and thoroughly.
Communication in English – Understand instructions in English.
Flexible Schedule – Work flexible schedule on short notice, including nights, weekends, and long hours.
Valid Driver's License – Hold a valid driver’s license in good standing.
Physical Demands – Ability to work in a hectic environment with occasional high stress, maintain vision within normal limits, and assist other store areas as needed.
#J-18808-Ljbffr