Larry H. Miller Dealerships
Larry H. Miller Dealerships’ Job Description
Service Advisor II (Cash handling required and access to customer NPI)
Primary Responsibilities:
The Service Advisor II is expected to: Be a support system to the Service Manager to achieve maximum production and expense control. Seek ways to improve business operation efficiencies and customer service. Be a teacher to support the efforts of other employees to be successful. Reports to:
Service Manager Essential Job Functions:
More than 50% commissions on goods and/or services. Ensure Maximum Production and Customer Service. Monitor repair order processes to maintain the proper function of the Service Department. Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner. Communicate with customers regarding time expectations and gather contact information for follow-up. Ensure a positive relationship between dealership, customers, and manufacturer(s). Oversee adjustments on warranties for new and used vehicles. Maintain current product knowledge and train supporting staff on proper usage. Follow policies and procedures as per your specific manufacturer(s) manual. Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information. Complete and maintain all Larry H. Miller Dealerships’ required training. Assist in accurate and timely processing of customer payments. Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements. Maintain ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. Operate with Integrity. Demand the highest ethical standards from self and others. Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships. Physical Demands:
Work performed in a dealership setting due to the location of customer vehicles and shop supplies. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Required to lift up to a minimum of 50lbs. Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Required to operate equipment and move vehicles in a safe manner at all times. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. Minimum Qualifications:
Education, Experience, and Certification(s)/Training. High school diploma or the equivalent. 2+ years of progressive experience in automotive service. Maintain valid driver’s license and MVR record within company policy requirements. Applicable Factory training credentials. Skills. Active Learning Learning Strategies Communication Social Perceptiveness Critical thinking Repairing Troubleshooting Quality Control Analysis Resolving conflicts and negotiating with others Knowledge. Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable. Interacting with Computers English Language Customer and Personal Service Mechanical Hazardous Materials Sales and Marketing General Standards:
To perform the job successfully, an individual should demonstrate the following competencies: Adaptability Selective Attention Making Decisions and Solving Problems Interpersonal Skills Management of Personnel Resources Leadership Compliance Customer Service Ethics/Integrity Oral Communication Planning/Organizing Quality Dependability Time Management Safety and Security Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description. Employee Name:______________________________ Qualifications
Licenses & Certifications
Required Drivers License About the company
Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps.
#J-18808-Ljbffr
The Service Advisor II is expected to: Be a support system to the Service Manager to achieve maximum production and expense control. Seek ways to improve business operation efficiencies and customer service. Be a teacher to support the efforts of other employees to be successful. Reports to:
Service Manager Essential Job Functions:
More than 50% commissions on goods and/or services. Ensure Maximum Production and Customer Service. Monitor repair order processes to maintain the proper function of the Service Department. Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner. Communicate with customers regarding time expectations and gather contact information for follow-up. Ensure a positive relationship between dealership, customers, and manufacturer(s). Oversee adjustments on warranties for new and used vehicles. Maintain current product knowledge and train supporting staff on proper usage. Follow policies and procedures as per your specific manufacturer(s) manual. Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information. Complete and maintain all Larry H. Miller Dealerships’ required training. Assist in accurate and timely processing of customer payments. Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements. Maintain ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. Operate with Integrity. Demand the highest ethical standards from self and others. Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships. Physical Demands:
Work performed in a dealership setting due to the location of customer vehicles and shop supplies. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Required to lift up to a minimum of 50lbs. Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Required to operate equipment and move vehicles in a safe manner at all times. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. Minimum Qualifications:
Education, Experience, and Certification(s)/Training. High school diploma or the equivalent. 2+ years of progressive experience in automotive service. Maintain valid driver’s license and MVR record within company policy requirements. Applicable Factory training credentials. Skills. Active Learning Learning Strategies Communication Social Perceptiveness Critical thinking Repairing Troubleshooting Quality Control Analysis Resolving conflicts and negotiating with others Knowledge. Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable. Interacting with Computers English Language Customer and Personal Service Mechanical Hazardous Materials Sales and Marketing General Standards:
To perform the job successfully, an individual should demonstrate the following competencies: Adaptability Selective Attention Making Decisions and Solving Problems Interpersonal Skills Management of Personnel Resources Leadership Compliance Customer Service Ethics/Integrity Oral Communication Planning/Organizing Quality Dependability Time Management Safety and Security Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description. Employee Name:______________________________ Qualifications
Licenses & Certifications
Required Drivers License About the company
Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps.
#J-18808-Ljbffr