H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong.
We are on a long-term transformation journey known as Block Next, focused on innovation, client experience, and sustainable growth. This multi-year roadmap elevates how we work, serve, and lead in our industry.
If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Your Role As a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate their seasonal tax business. You will be the front-line manager for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including possible evening and weekend hours. This role is in-person and not remote.
Responsibilities
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and manage timekeeping and labor for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Qualifications & Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making skills and ability to function in a fast-paced environment with minimal supervision
Excellent interpersonal and communication skills with a customer-centric mindset
Computer proficiency in MS Office
Bachelor’s degree in a related field, or a high school diploma with equivalent experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*
Why Work For Us We invest in our people by supporting their total well-being. Our benefits include programs for health, wellbeing, and financial wellness.
Employee Assistance Program with Health Advocate
Wellbeing program (BetterYou) to help build healthy habits
Neurodiversity and caregiver support for you and your family
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible)
The Community You Will Join We are committed to a connected culture where trust, care, and connections help everyone feel safe being their authentic selves. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support each other’s growth.
H&R Block is an equal opportunity employer. We celebrate diversity and do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Job Details
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Big Rapids, MI (in-person; remote not available). Referrals increase your chances of interviewing. Get notified about new Team Lead jobs in Big Rapids, MI.
#J-18808-Ljbffr
Multi-Unit Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong.
We are on a long-term transformation journey known as Block Next, focused on innovation, client experience, and sustainable growth. This multi-year roadmap elevates how we work, serve, and lead in our industry.
If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Your Role As a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate their seasonal tax business. You will be the front-line manager for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including possible evening and weekend hours. This role is in-person and not remote.
Responsibilities
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and manage timekeeping and labor for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Qualifications & Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making skills and ability to function in a fast-paced environment with minimal supervision
Excellent interpersonal and communication skills with a customer-centric mindset
Computer proficiency in MS Office
Bachelor’s degree in a related field, or a high school diploma with equivalent experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*
Why Work For Us We invest in our people by supporting their total well-being. Our benefits include programs for health, wellbeing, and financial wellness.
Employee Assistance Program with Health Advocate
Wellbeing program (BetterYou) to help build healthy habits
Neurodiversity and caregiver support for you and your family
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible)
The Community You Will Join We are committed to a connected culture where trust, care, and connections help everyone feel safe being their authentic selves. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support each other’s growth.
H&R Block is an equal opportunity employer. We celebrate diversity and do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Job Details
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Big Rapids, MI (in-person; remote not available). Referrals increase your chances of interviewing. Get notified about new Team Lead jobs in Big Rapids, MI.
#J-18808-Ljbffr