KODIAK Construction Recruiting & Staffing
Service Coordinator
KODIAK Construction Recruiting & Staffing, Charlotte, North Carolina, United States, 28245
Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Client's team as a
Service Coordinator , where you’ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations. What You’ll Do: Scheduling and Dispatching
Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency. Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally. Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes. Create, track, and close work orders in the ERP system with precise documentation. Ensure technicians are equipped with the necessary tools, parts, and information for each job. Enter service repair quotes and manage weekly technician payroll preparation. Serve as the main point of contact for technicians, addressing questions and resolving issues. Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly. Track and report key performance metrics, including compliance, response times, and customer satisfaction. Compliance & Safety
Ensure adherence to safety and regulatory guidelines within the HVAC industry. Communicate safety protocols to technicians and maintain compliance requirements. What We’re Looking For: Strong organizational and time-management skills. Excellent communication and customer service abilities. Ability to multitask effectively in a fast-paced environment. Familiarity with dispatch software or CRM systems (preferred, but not required). Basic knowledge of HVAC terminology and processes (preferred, but not required). Why Join Us? We’re committed to supporting our employees with competitive benefits and opportunities for growth: Paid Vacation and generous 401(k) match. Comprehensive Medical, Dental, Vision, and RX Drug Insurance. Life and Accidental Death Insurance. Short- and Long-Term Disability Insurance. Employee Assistance Program for personal and professional well-being. Commitment to employee safety and career growth opportunities. Seniority level
Not Applicable Employment type
Full-time Job function
Administrative and Project Management Industries
Facilities Services and HVAC and Refrigeration Equipment Manufacturing
#J-18808-Ljbffr
Service Coordinator , where you’ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations. What You’ll Do: Scheduling and Dispatching
Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency. Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally. Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes. Create, track, and close work orders in the ERP system with precise documentation. Ensure technicians are equipped with the necessary tools, parts, and information for each job. Enter service repair quotes and manage weekly technician payroll preparation. Serve as the main point of contact for technicians, addressing questions and resolving issues. Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly. Track and report key performance metrics, including compliance, response times, and customer satisfaction. Compliance & Safety
Ensure adherence to safety and regulatory guidelines within the HVAC industry. Communicate safety protocols to technicians and maintain compliance requirements. What We’re Looking For: Strong organizational and time-management skills. Excellent communication and customer service abilities. Ability to multitask effectively in a fast-paced environment. Familiarity with dispatch software or CRM systems (preferred, but not required). Basic knowledge of HVAC terminology and processes (preferred, but not required). Why Join Us? We’re committed to supporting our employees with competitive benefits and opportunities for growth: Paid Vacation and generous 401(k) match. Comprehensive Medical, Dental, Vision, and RX Drug Insurance. Life and Accidental Death Insurance. Short- and Long-Term Disability Insurance. Employee Assistance Program for personal and professional well-being. Commitment to employee safety and career growth opportunities. Seniority level
Not Applicable Employment type
Full-time Job function
Administrative and Project Management Industries
Facilities Services and HVAC and Refrigeration Equipment Manufacturing
#J-18808-Ljbffr