Inside Higher Ed
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Student Program Assistant
role at
Inside Higher Ed
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61455
Department Case Management Services | Department of Student Support & Transitions
Responsibilities
Assists in the management of administrative operations for Case Management Services and DSST. Serves as primary contact for CMS and provides customer service via phone, e‑mail, and direct contact which includes student check‑ins and creating cases in Maxient. Handles a high volume of administrative inquiries while researching and interpreting university policies and procedures. Assists with making recommendations on office operation needs related to equipment, workflow, staffing, and materials.
Compiles, monitors, and maintains confidential medical, personal, and notification data/records for programs. Develops, inputs, analyzes data, and generates reports from database related to metrics for Case Management.
Per department protocol and in conjunction with the Department of Student Support & Transitions, supports faculty, staff, and students experiencing crises/emergencies in connecting students with CMS and appropriate departments or offices via phone, email, Zoom, etc. to inform of services offered, prepare memos, send e‑mail, and faxes.
Provides administrative support for Case Management Services. Supervises and coordinates work assignments for college work‑study or OPS students. Performs other duties as assigned.
Qualifications
High school diploma or equivalent and two years of experience. (Note: post‑high‑school education and/or experience may substitute at a comparable rate.)
Contact Info Cat Bravo
Case Management Services
850‑644‑9555
casemanagement@fsu.edu
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post‑secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to the University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD‑214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
How To Apply If qualified and interested in a specific job opening as advertised, apply at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
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Student Program Assistant
role at
Inside Higher Ed
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61455
Department Case Management Services | Department of Student Support & Transitions
Responsibilities
Assists in the management of administrative operations for Case Management Services and DSST. Serves as primary contact for CMS and provides customer service via phone, e‑mail, and direct contact which includes student check‑ins and creating cases in Maxient. Handles a high volume of administrative inquiries while researching and interpreting university policies and procedures. Assists with making recommendations on office operation needs related to equipment, workflow, staffing, and materials.
Compiles, monitors, and maintains confidential medical, personal, and notification data/records for programs. Develops, inputs, analyzes data, and generates reports from database related to metrics for Case Management.
Per department protocol and in conjunction with the Department of Student Support & Transitions, supports faculty, staff, and students experiencing crises/emergencies in connecting students with CMS and appropriate departments or offices via phone, email, Zoom, etc. to inform of services offered, prepare memos, send e‑mail, and faxes.
Provides administrative support for Case Management Services. Supervises and coordinates work assignments for college work‑study or OPS students. Performs other duties as assigned.
Qualifications
High school diploma or equivalent and two years of experience. (Note: post‑high‑school education and/or experience may substitute at a comparable rate.)
Contact Info Cat Bravo
Case Management Services
850‑644‑9555
casemanagement@fsu.edu
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post‑secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to the University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD‑214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
How To Apply If qualified and interested in a specific job opening as advertised, apply at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
#J-18808-Ljbffr