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WhiteWater Express Car Wash

Shift Leader 515

WhiteWater Express Car Wash, Cincinnati, Ohio, United States, 45208

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Shift Leader 515 – WhiteWater Express Car Wash Join our team as Shift Leader 515 and lead a dedicated crew in a fast‑growing, customer‑focused car wash.

Position Overview As Shift Leader, you will oversee daily operations, mentor team members, and ensure every customer receives a clean, efficient experience while maintaining safety and quality standards.

Key Responsibilities

Foster a team‑oriented environment where employees feel empowered to take initiative.

Support team growth and leadership development in a customer‑focused workplace.

Address and resolve incident reporting and other concerns to ensure a seamless experience.

Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.

Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.

Provide customers with information on wash products, packages, wash books, and membership plans.

Assist customers with membership account updates and issue resolution.

Oversee store opening and closing procedures, ensuring all tasks are completed correctly.

Learn car wash chemistry, product interactions, and their impact on wash quality.

Identify and resolve wash quality issues caused by chemical imbalances or other factors.

Communicate areas of improvement for the location, team, and company to management.

Administer customer feedback surveys during each shift to maintain high‑quality service standards.

Qualifications

Strong team player with leadership abilities to guide and support colleagues.

Comfortable working outdoors in all weather conditions, including evenings and weekends.

Physically capable of lifting up to 50 pounds and standing or moving for extended periods.

Detail‑oriented with a focus on delivering high‑quality service and maintaining safety standards.

Ability to foster a welcoming, fun, and customer‑focused environment that drives business and team success.

Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.

Must successfully pass a background check.

Benefits

Competitive Compensation in Base and Bonus Potential

Comprehensive Health Benefits (Medical, Dental & Vision)

Paid Time Off in addition to Company Paid Holidays

401(k) Retirement Plan with Company Match

Company‑Paid Life Insurance

Pathways to Advancement

Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast‑growing organization, come join our team!

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