Cleveland Clinic
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Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Position Overview As a Patient Access Representative I, you will provide a comprehensive set of business and financial services during the patient access process, beginning the day the patient arrives at the facility for care. This role is based in the Emergency Room, where you will use WOW (Workstation on Wheels) carts to register patients and collect copays. You may also rotate to different locations or hospitals depending on staffing needs. Cleveland Clinic is proud to be the first hospital in the nation to make great customer service a cornerstone of its mission. Our customer service caregivers deliver what matters most to our patients and their families, ensuring exceptional experiences and making a lasting, positive impact in the community.
Shift A caregiver in this role works nights from
10:30 p.m. -- 7:00 a.m.
Key Responsibilities
Utilize WOW (Workstation on Wheels) carts to register patients and collect copays.
Perform registration and obtain information about demographics, insurance, medical and financial.
Crostrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
Function as a Super User and act as a resource for training new caregivers.
Provide registration and cash collection access in Epic.
Minimum Qualifications
High School Diploma/GED
Two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
Basic PC software application knowledge and ability to use multiple data systems
Preferred Qualifications
Customer service or hospitality experience
Physical Requirements
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
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Get AI-powered advice on this job and more exclusive features.
Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Position Overview As a Patient Access Representative I, you will provide a comprehensive set of business and financial services during the patient access process, beginning the day the patient arrives at the facility for care. This role is based in the Emergency Room, where you will use WOW (Workstation on Wheels) carts to register patients and collect copays. You may also rotate to different locations or hospitals depending on staffing needs. Cleveland Clinic is proud to be the first hospital in the nation to make great customer service a cornerstone of its mission. Our customer service caregivers deliver what matters most to our patients and their families, ensuring exceptional experiences and making a lasting, positive impact in the community.
Shift A caregiver in this role works nights from
10:30 p.m. -- 7:00 a.m.
Key Responsibilities
Utilize WOW (Workstation on Wheels) carts to register patients and collect copays.
Perform registration and obtain information about demographics, insurance, medical and financial.
Crostrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
Function as a Super User and act as a resource for training new caregivers.
Provide registration and cash collection access in Epic.
Minimum Qualifications
High School Diploma/GED
Two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
Basic PC software application knowledge and ability to use multiple data systems
Preferred Qualifications
Customer service or hospitality experience
Physical Requirements
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
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