Computer World Services Corp. (CWS)
Quality Assurance Specialist
Computer World Services Corp. (CWS), Milwaukee, Wisconsin, United States, 53244
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Quality Assurance Specialist
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Quality Assurance Specialist
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Computer World Services Corp. (CWS) Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven
Quality Assurance Specialist
to support the implementation and maintenance of quality standards across our organization. The ideal candidate will be responsible for monitoring processes, analyzing data, conducting audits, and ensuring compliance with contractual requirements. This role is vital in maintaining consistent quality delivery, meeting service level agreements (SLAs) and key performance indicators (KPIs), and driving continuous improvement initiatives.
Key Tasks and Responsibilities
Performance Monitoring And Analysis
Develop & define major & minor characteristics of quality including quality metrics, SLAs, & scoring parameters & determine requisite quality control resources or tools to apply. Identify areas for improvement and recommend corrective actions. Conduct root cause analysis to address performance gaps and implement effective solutions. Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures. Identify and determine the resources, tools, and techniques required for effective quality assurance.
Quality Control And Compliance
Assist with development & implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, & procedures. Maintain and update the Quality Control Plan (QCP) to align with evolving contract requirements. Ensure compliance with all quality standards and contract-specific guidelines. Oversee the accuracy of quality data and generate comprehensive reports. Establish quality metrics to measure compliance and performance. Monitor quality control results and recommend improvements to processes, tools, or methodologies.
Training And Team Enablement
Ensure team members are trained in quality processes and best practices. Promote a culture of quality and accountability within the team.
Audit And Verification
Conduct Process and Product Quality Assurance (PPQA) audits to validate adherence to defined standards. Maintain audit checklists and facilitate verification and validation activities.
Metric Transparency And Reporting
Ensure consistent and transparent use of program portals or systems for tracking quality metrics. Review and analyze data to provide actionable insights for management and stakeholders. Provide detailed reports on quality metrics, findings, and recommendations for improvement.
Performance Remediation
Identify performance shortfalls and develop targeted remediation plans. Collaborate with corporate resources to correct poor performance and ensure sustained improvement. Ensure quality assurance processes align with contractual and organizational requirements. Conduct audits, assessments, and evaluations to identify and address deviations from established standards.
Job Requirements
Education & Experience
Required Qualifications
Bachelor’s degree in Quality Management, Business Administration, or a related field. Minimum of 5-7 years of experience in quality assurance, quality control, or process improvement roles. Knowledge of quality management systems, tools, and methodologies.
Technical Skills
Proficient in data analysis tools and techniques. Experience conducting audits and developing compliance documentation. Familiarity with root cause analysis methodologies and remediation planning. Strong understanding of quality assurance methodologies, tools, and techniques. Experience developing quality metrics, SLAs, and scoring parameters. Familiarity with software and hardware evaluation processes. Experience developing dashboards in ServiceNow, Microsoft Power BI or equivalent for SLA reporting.
Soft Skills
Excellent analytical and problem-solving abilities. Ability to work collaboratively with cross-functional teams. Proven problem-solving and decision-making capabilities. Strong communication and interpersonal skills to work effectively with technical and non-technical teams. Detail-oriented with a commitment to producing high-quality deliverables.
Preferred Qualifications
Experience in quality assurance for government contracts or large-scale programs. Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor. Experience with Agile and Waterfall development methodologies. Proficiency in quality management tools and systems.
Certifications
Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor. ITIL certification v4 preferred.
Security Clearance
Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Potential hybrid work available for this position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
[email protected]
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Job Snapshot
Employee Type
Full-Time
Location
Research Triangle Park, NC (Onsite)
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
08/29/2025
Job ID
4437/3502/23761
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Think you're the perfect candidate?
Apply Now Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Computer World Services Corp. (CWS) by 2x Sign in to set job alerts for “Quality Assurance Specialist” roles.
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Quality Assurance Specialist
role at
Computer World Services Corp. (CWS) 1 day ago Be among the first 25 applicants Join to apply for the
Quality Assurance Specialist
role at
Computer World Services Corp. (CWS) Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven
Quality Assurance Specialist
to support the implementation and maintenance of quality standards across our organization. The ideal candidate will be responsible for monitoring processes, analyzing data, conducting audits, and ensuring compliance with contractual requirements. This role is vital in maintaining consistent quality delivery, meeting service level agreements (SLAs) and key performance indicators (KPIs), and driving continuous improvement initiatives.
Key Tasks and Responsibilities
Performance Monitoring And Analysis
Develop & define major & minor characteristics of quality including quality metrics, SLAs, & scoring parameters & determine requisite quality control resources or tools to apply. Identify areas for improvement and recommend corrective actions. Conduct root cause analysis to address performance gaps and implement effective solutions. Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures. Identify and determine the resources, tools, and techniques required for effective quality assurance.
Quality Control And Compliance
Assist with development & implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, & procedures. Maintain and update the Quality Control Plan (QCP) to align with evolving contract requirements. Ensure compliance with all quality standards and contract-specific guidelines. Oversee the accuracy of quality data and generate comprehensive reports. Establish quality metrics to measure compliance and performance. Monitor quality control results and recommend improvements to processes, tools, or methodologies.
Training And Team Enablement
Ensure team members are trained in quality processes and best practices. Promote a culture of quality and accountability within the team.
Audit And Verification
Conduct Process and Product Quality Assurance (PPQA) audits to validate adherence to defined standards. Maintain audit checklists and facilitate verification and validation activities.
Metric Transparency And Reporting
Ensure consistent and transparent use of program portals or systems for tracking quality metrics. Review and analyze data to provide actionable insights for management and stakeholders. Provide detailed reports on quality metrics, findings, and recommendations for improvement.
Performance Remediation
Identify performance shortfalls and develop targeted remediation plans. Collaborate with corporate resources to correct poor performance and ensure sustained improvement. Ensure quality assurance processes align with contractual and organizational requirements. Conduct audits, assessments, and evaluations to identify and address deviations from established standards.
Job Requirements
Education & Experience
Required Qualifications
Bachelor’s degree in Quality Management, Business Administration, or a related field. Minimum of 5-7 years of experience in quality assurance, quality control, or process improvement roles. Knowledge of quality management systems, tools, and methodologies.
Technical Skills
Proficient in data analysis tools and techniques. Experience conducting audits and developing compliance documentation. Familiarity with root cause analysis methodologies and remediation planning. Strong understanding of quality assurance methodologies, tools, and techniques. Experience developing quality metrics, SLAs, and scoring parameters. Familiarity with software and hardware evaluation processes. Experience developing dashboards in ServiceNow, Microsoft Power BI or equivalent for SLA reporting.
Soft Skills
Excellent analytical and problem-solving abilities. Ability to work collaboratively with cross-functional teams. Proven problem-solving and decision-making capabilities. Strong communication and interpersonal skills to work effectively with technical and non-technical teams. Detail-oriented with a commitment to producing high-quality deliverables.
Preferred Qualifications
Experience in quality assurance for government contracts or large-scale programs. Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor. Experience with Agile and Waterfall development methodologies. Proficiency in quality management tools and systems.
Certifications
Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor. ITIL certification v4 preferred.
Security Clearance
Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Potential hybrid work available for this position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
[email protected]
Get job alerts by email.
Sign up now!
Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Research Triangle Park, NC (Onsite)
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
08/29/2025
Job ID
4437/3502/23761
Apply to this job.
Think you're the perfect candidate?
Apply Now Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Computer World Services Corp. (CWS) by 2x Sign in to set job alerts for “Quality Assurance Specialist” roles.
Durham, NC $85,400.00-$158,600.00 2 weeks ago Sr. Associate I, Quality Assurance (Quality Operations)
Triangle, NC $79,000.00-$103,000.00 2 weeks ago Sr. Quality Assurance Specialist - GMP Manufacturing
Holly Springs, NC $35.00-$38.00 3 days ago Technology Quality Assurance Analyst II (Remote)
Sr. Associate III, Quality Assurance (Inspection Readiness)
Triangle, NC $109,000.00-$146,000.00 2 weeks ago Raleigh, NC $41,655.00-$66,145.00 4 days ago Quality Assurance Associate, Document Control
Technology Quality Assurance Analyst II (Remote -NC)
Sr. Associate I, Quality Assurance (On The Floor Parenteral Filling, Nights)
Triangle, NC $79,000.00-$103,000.00 1 week ago Durham, NC $54,000.00-$92,077.00 11 months ago Cary, NC $87,000.00-$120,000.00 1 week ago IT Quality Assurance Analyst III - Enterprise Payments (Remote - NC, AZ, TX, FL)
Quality Assurance Engineer (Manual), iOS
QA Specialist I/II- Quality Engineering (Days 12 hour Rotating Shift)
Durham, NC $55,000.00-$86,900.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr