Upgrade
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers’ financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
About the Role: We are seeking an experienced
Collections Supervisor
to join our Flex Pay team. In this role, you will be responsible for the day-to-day operations of a team of Collection Specialists, supervise the overall performance of daily collection activities, ensure compliance with all state and federal regulations and corporate policies. The Collections Supervisor will also examine workload volumes and prioritize work efforts to meet team goals. You’ll be responsible for managing escalations, settlements, process and procedures development in partnership with our Compliance and QA teams by building strong relationships with our internal customers and team members. If you enjoy problem-solving, coaching people to provide successful customer interactions, then this may be the right role for you.
Schedule: Monday – Friday 9:00am – 6:00pm PST
What You’ll Do:
Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs
Build and maintain a high performing team to meet and exceed company goals
Measure and maximize staff productivity through metrics and effective workforce management
Develop and maintain updated knowledge of collections techniques and procedures
Develop and maintain policies and document procedures
Ensure that all KPIs for the department are met
Examine workload volumes and prioritize work efforts to meet team goals
Provide coaching and professional development to team members to enhance their knowledge and technical acumen
Coordinate closely with the team by communicating project or team status and success metrics
Excellent knowledge of FDCPA/FCRA rules and standards
What We Look For:
Excellent leadership and management skills
Strong written and verbal communication skills
Should have excellent problem solving, negotiation and analytical skills
Good organizational skills and attention to detail are essential
Possess exceptional customer service skills
Proficient in Google Sheets, Excel, Word
Ability to work well in fast-paced, multi-task environment, and be team oriented
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
The compensation for this position in Phoenix, AZ is USD $65,000 annually plus equity and benefits. Within this range, an individual’s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
#LI-Onsite
For California residents: *++Upgrade’s California++ ++Notice at Collection and Privacy Policy++*describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade’s Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade’s offices worldwide.
#J-18808-Ljbffr
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
About the Role: We are seeking an experienced
Collections Supervisor
to join our Flex Pay team. In this role, you will be responsible for the day-to-day operations of a team of Collection Specialists, supervise the overall performance of daily collection activities, ensure compliance with all state and federal regulations and corporate policies. The Collections Supervisor will also examine workload volumes and prioritize work efforts to meet team goals. You’ll be responsible for managing escalations, settlements, process and procedures development in partnership with our Compliance and QA teams by building strong relationships with our internal customers and team members. If you enjoy problem-solving, coaching people to provide successful customer interactions, then this may be the right role for you.
Schedule: Monday – Friday 9:00am – 6:00pm PST
What You’ll Do:
Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs
Build and maintain a high performing team to meet and exceed company goals
Measure and maximize staff productivity through metrics and effective workforce management
Develop and maintain updated knowledge of collections techniques and procedures
Develop and maintain policies and document procedures
Ensure that all KPIs for the department are met
Examine workload volumes and prioritize work efforts to meet team goals
Provide coaching and professional development to team members to enhance their knowledge and technical acumen
Coordinate closely with the team by communicating project or team status and success metrics
Excellent knowledge of FDCPA/FCRA rules and standards
What We Look For:
Excellent leadership and management skills
Strong written and verbal communication skills
Should have excellent problem solving, negotiation and analytical skills
Good organizational skills and attention to detail are essential
Possess exceptional customer service skills
Proficient in Google Sheets, Excel, Word
Ability to work well in fast-paced, multi-task environment, and be team oriented
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
The compensation for this position in Phoenix, AZ is USD $65,000 annually plus equity and benefits. Within this range, an individual’s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
#LI-Onsite
For California residents: *++Upgrade’s California++ ++Notice at Collection and Privacy Policy++*describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade’s Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade’s offices worldwide.
#J-18808-Ljbffr