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Cleveland Clinic

Patient Access Representative I - Emergency Department

Cleveland Clinic, Stow, Ohio, United States, 44224

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Overview

Patient Access Representative I - Emergency Department at Cleveland Clinic Akron General's Stow Health and Wellness Center. The role delivers patient access services, pre-registration, greets patients, verifies information and collects copays for diagnostic services and pre-registers patients for outpatient services. Responsibilities

Perform registration and obtain information about demographics, insurance, medical and financial information. Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. Function as a Super User and act as a resource for training of new caregivers. Provide registration and cash collection access in Epic. Minimum qualifications

High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Basic PC software application knowledge and ability to use multiple data systems Shift and location

A caregiver works nights from 11:00 PM – 7:00 AM, with rotating weekend requirements. Shifts will be 8 or 12 hours, as needed. Stow Health and Wellness Center will be the primary work location, but floating to the Tallmadge Medical Office Building will be required, as needed. Physical Requirements

Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs. Personal Protective Equipment

Follows standard precautions using personal protective equipment as required Pay Notes

Pay Range: Salaries shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Notice

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