Aimbridge Hospitality LLC
Courtyard Baltimore Washington Airport - Operations Supervisor
Aimbridge Hospitality LLC, Linthicum, Maryland, United States
Overview
Courtyard Baltimore Washington Airport - Operations Supervisor Address 1671 W Nursery Rd, Linthicum Heights, MD, 21090 Compensation $20.32/hour Job Description The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand. Qualifications
At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must have a valid driver’s license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Job Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Maintain a friendly and warm demeanor at all times. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader). Monitor all VIP and special guest requests, as well as being familiar with all in-house groups. Fully comprehend and execute all relevant phases of the front desk computer system and checklist. Be familiar with P.M.S. system used in the hotel. Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel). Follow and enforce all Aimbridge Hospitality policies. Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers. Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores. Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel). Assist in training of new hires and current associates on a regular basis. Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits. Assist in monthly inventories and reconciliations. Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk. Answer all guest inquiries in a timely and professional manner. Help maintain productivity levels at or above budgeted standards. Perform other duties and/or attend meetings or trainings, as required by management. Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets Additional Details
Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Offering a seamless stay for business and leisure travelers in Linthicum, MD, Courtyard Baltimore BWI Airport blends comfort with convenience for the ultimate package. Our Linthicum Heights, MD, hotel boasts free shuttle services to and from Baltimore/Washington International Airport (BWI). Andover Park, National Electronics Museum and University of Maryland Baltimore County are moments away. Find what you need, and much more, in our spacious hotel rooms and suites with free Wi-Fi, plush bedding and desks with ergonomic chairs. Work up an appetite? Treat yourself to Starbucks coffee, tasty American cuisine and handcrafted cocktails at The Bistro. Before you're on-the-go, stop by our 24-hour convenience store for treats and beverages. Our fitness center includes ellipticals, treadmills, exercise bikes and lockers to help you stay on track when you're on the road. Whether you are here for a weekend getaway or business trip, move forward at Courtyard Baltimore BWI Airport. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us! Start Your Application
First Name Last Name Email Phone Number United States +1 United Kingdom +44 Afghanistan +93 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czech Republic +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macau +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestine +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St Barthélemy +590 St Helena +290 St Kitts & Nevis +1 St Lucia +1 St Martin +590 St Pierre & Miquelon +508 St Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 US Virgin Islands +1 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Åland Islands +358 By checking this box, I agree to receive texts from Fountain sent on behalf of Aimbridge Hospitality regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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Courtyard Baltimore Washington Airport - Operations Supervisor Address 1671 W Nursery Rd, Linthicum Heights, MD, 21090 Compensation $20.32/hour Job Description The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand. Qualifications
At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must have a valid driver’s license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Job Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Maintain a friendly and warm demeanor at all times. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader). Monitor all VIP and special guest requests, as well as being familiar with all in-house groups. Fully comprehend and execute all relevant phases of the front desk computer system and checklist. Be familiar with P.M.S. system used in the hotel. Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel). Follow and enforce all Aimbridge Hospitality policies. Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers. Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores. Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel). Assist in training of new hires and current associates on a regular basis. Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits. Assist in monthly inventories and reconciliations. Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk. Answer all guest inquiries in a timely and professional manner. Help maintain productivity levels at or above budgeted standards. Perform other duties and/or attend meetings or trainings, as required by management. Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets Additional Details
Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Offering a seamless stay for business and leisure travelers in Linthicum, MD, Courtyard Baltimore BWI Airport blends comfort with convenience for the ultimate package. Our Linthicum Heights, MD, hotel boasts free shuttle services to and from Baltimore/Washington International Airport (BWI). Andover Park, National Electronics Museum and University of Maryland Baltimore County are moments away. Find what you need, and much more, in our spacious hotel rooms and suites with free Wi-Fi, plush bedding and desks with ergonomic chairs. Work up an appetite? Treat yourself to Starbucks coffee, tasty American cuisine and handcrafted cocktails at The Bistro. Before you're on-the-go, stop by our 24-hour convenience store for treats and beverages. Our fitness center includes ellipticals, treadmills, exercise bikes and lockers to help you stay on track when you're on the road. Whether you are here for a weekend getaway or business trip, move forward at Courtyard Baltimore BWI Airport. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us! Start Your Application
First Name Last Name Email Phone Number United States +1 United Kingdom +44 Afghanistan +93 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czech Republic +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macau +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestine +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St Barthélemy +590 St Helena +290 St Kitts & Nevis +1 St Lucia +1 St Martin +590 St Pierre & Miquelon +508 St Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 US Virgin Islands +1 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Åland Islands +358 By checking this box, I agree to receive texts from Fountain sent on behalf of Aimbridge Hospitality regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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