The Farm and Forge Club
Front Desk / Customer Experience Associate (Part-Time)
The Farm and Forge Club, College Grove, Tennessee, United States, 37046
Front Desk / Customer Experience Associate (Part-Time)
Available 3 days ago. Be among the first 25 applicants.
About Farm & Forge Club Farm and Forge Club is a high-performance youth and adult training facility that blends elite sports coaching, academic enrichment, and holistic development. Located in the heart of Middle Tennessee, we provide an ecosystem where athletes, families, and creators can thrive on and off the field. Our mission is to create confident, capable, and connected individuals by fusing excellence in sport with intentional mentorship, storytelling, and community engagement.
Learn more at https://farmandforgeclub.com/.
Location College Grove, TN
Reports To Front Desk & Member Experience Manager
Schedule Part-time, 30 hours or less per week. Standard shifts (subject to change): Morning Shift: 6:30am - 12:30pm, Midday Shift: 12:00pm - 6:00pm, Afternoon Shift: 2:00pm - 8:00pm, Weekends varies.
About the Role The Customer Experience Associate is the first point of contact for members, guests, and visitors. This role is responsible for providing exceptional service, ensuring smooth daily operations, and supporting the administrative and retail functions of the facility. The ideal candidate is friendly, organized, and comfortable using technology to manage bookings and transactions in a fast-paced environment.
Responsibilities
Member & Guest Services: Greet and check in members and guests with a warm, professional demeanor; verify memberships, waivers, and guest passes; respond to general inquiries and direct guests to the appropriate staff; confirm court reservations and assist members with scheduling needs.
Scheduling & Bookings: Reserve courts, clinics, and lessons; manage cancellations and no-shows in accordance with facility policies; confirm next-day lessons or events as needed.
Phones & Communication: Answer incoming calls, texts, and emails promptly and courteously; route messages to the appropriate staff or coaches; send confirmations, reminders, and schedule updates through Club Automation; distribute weather alerts or operational updates when required.
Retail & Point of Sale: Process pro shop sales, drop-in fees, and event payments; restock retail and front-of-house items and assist with light inventory counts.
Event & Tournament Support: Assist with check-in, logistics, and on-site support during events or tournaments; collaborate with the events team to ensure smooth and professional operations.
Facility Operations: Maintain a clean, organized, and welcoming lobby environment; monitor towel stock, restrooms, and front-of-house cleanliness; receive and log deliveries appropriately; report maintenance or facility concerns promptly.
Technology & Systems: Use Club Automation for member check-ins, billing, and reservations; operate POS systems, phones, and printers confidently; perform basic troubleshooting when needed.
This is a dynamic and fast‑paced environment; responsibilities are not exhaustive and other duties may be assigned.
Qualifications
At least 1 year of experience in customer service, hospitality, or front desk operations preferred.
Strong communication and interpersonal skills.
Efficiency using technology and point‑of‑sale systems.
Reliable, punctual, and able to work independently or as part of a team.
Flexible schedule – availability for evening, weekend, or event shifts as needed.
Must have reliable transportation and a valid Driver’s License.
Ability to communicate in English is required.
Adequate completion of pre‑employment background screening is required.
Why Join The Farm and Forge Club? This is more than a front desk job. It’s a chance to help build something lasting. You’ll work closely with leadership, make a direct impact on how we grow, and help lay the foundation for a club that’s redefining what community development looks like through sport, education, and purpose.
Compensation & Benefits
$16-$20/hr, based on experience.
Hourly rate commensurate with experience.
401(k) with employer match.
Team outings.
Ongoing training and professional development.
Pay Range 16 - 20 USD per hour (College Grove, TN).
Referrals increase your chances of interviewing at The Farm and Forge Club by 2x.
#J-18808-Ljbffr
About Farm & Forge Club Farm and Forge Club is a high-performance youth and adult training facility that blends elite sports coaching, academic enrichment, and holistic development. Located in the heart of Middle Tennessee, we provide an ecosystem where athletes, families, and creators can thrive on and off the field. Our mission is to create confident, capable, and connected individuals by fusing excellence in sport with intentional mentorship, storytelling, and community engagement.
Learn more at https://farmandforgeclub.com/.
Location College Grove, TN
Reports To Front Desk & Member Experience Manager
Schedule Part-time, 30 hours or less per week. Standard shifts (subject to change): Morning Shift: 6:30am - 12:30pm, Midday Shift: 12:00pm - 6:00pm, Afternoon Shift: 2:00pm - 8:00pm, Weekends varies.
About the Role The Customer Experience Associate is the first point of contact for members, guests, and visitors. This role is responsible for providing exceptional service, ensuring smooth daily operations, and supporting the administrative and retail functions of the facility. The ideal candidate is friendly, organized, and comfortable using technology to manage bookings and transactions in a fast-paced environment.
Responsibilities
Member & Guest Services: Greet and check in members and guests with a warm, professional demeanor; verify memberships, waivers, and guest passes; respond to general inquiries and direct guests to the appropriate staff; confirm court reservations and assist members with scheduling needs.
Scheduling & Bookings: Reserve courts, clinics, and lessons; manage cancellations and no-shows in accordance with facility policies; confirm next-day lessons or events as needed.
Phones & Communication: Answer incoming calls, texts, and emails promptly and courteously; route messages to the appropriate staff or coaches; send confirmations, reminders, and schedule updates through Club Automation; distribute weather alerts or operational updates when required.
Retail & Point of Sale: Process pro shop sales, drop-in fees, and event payments; restock retail and front-of-house items and assist with light inventory counts.
Event & Tournament Support: Assist with check-in, logistics, and on-site support during events or tournaments; collaborate with the events team to ensure smooth and professional operations.
Facility Operations: Maintain a clean, organized, and welcoming lobby environment; monitor towel stock, restrooms, and front-of-house cleanliness; receive and log deliveries appropriately; report maintenance or facility concerns promptly.
Technology & Systems: Use Club Automation for member check-ins, billing, and reservations; operate POS systems, phones, and printers confidently; perform basic troubleshooting when needed.
This is a dynamic and fast‑paced environment; responsibilities are not exhaustive and other duties may be assigned.
Qualifications
At least 1 year of experience in customer service, hospitality, or front desk operations preferred.
Strong communication and interpersonal skills.
Efficiency using technology and point‑of‑sale systems.
Reliable, punctual, and able to work independently or as part of a team.
Flexible schedule – availability for evening, weekend, or event shifts as needed.
Must have reliable transportation and a valid Driver’s License.
Ability to communicate in English is required.
Adequate completion of pre‑employment background screening is required.
Why Join The Farm and Forge Club? This is more than a front desk job. It’s a chance to help build something lasting. You’ll work closely with leadership, make a direct impact on how we grow, and help lay the foundation for a club that’s redefining what community development looks like through sport, education, and purpose.
Compensation & Benefits
$16-$20/hr, based on experience.
Hourly rate commensurate with experience.
401(k) with employer match.
Team outings.
Ongoing training and professional development.
Pay Range 16 - 20 USD per hour (College Grove, TN).
Referrals increase your chances of interviewing at The Farm and Forge Club by 2x.
#J-18808-Ljbffr