TP Greece
Dutch Customer Support Representatives for Pandora
TP Greece, Germantown, Ohio, United States
Overview
Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team. Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team! Responsibilities
Handle calls, emails and chat with a sense in Dutch Good knowledge of English language (B2+) Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers Handle account and billing issues, along with order upselling, troubleshooting, fraud orders and returns, based on policy provided through training guidelines Provide and maintain strong, professional relationship with clients and show customer service empathy Log calls/cases from customer into the customer relationship database, including shipping instructions Track and follow cases to ensure they close in an efficient and timely manner Qualifications
Excellent command of Dutch Great communication & soft skills, as well as problem-solving skills Computer knowledge / tech savviness Ability to multitask and have strong interpersonal skills Ability to work in rotating shifts and availability to work overtime when required Work experience in customer support will be considered an advantage What we offer
Relocation support to Greece: flight tickets, hotel accommodation, and help with house searching, all at no cost to you Competitive monthly salary + 2 extra salaries per year Referral program: Bring your friends and receive bonuses Health care benefits and numerous other discounts Full training by certified instructors Professional growth and development opportunities Special events and community & social responsibility initiatives Free online Greek language courses State-of-the-art premises and a great working environment with relaxing break areas Work for a Great Place to Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Thinking about relocating and cost of living in Greece?
Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike. Find out more!
Would you like to see more Dutch speaking jobs options? Do you need even more options? View all of our available jobs.
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Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team. Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team! Responsibilities
Handle calls, emails and chat with a sense in Dutch Good knowledge of English language (B2+) Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers Handle account and billing issues, along with order upselling, troubleshooting, fraud orders and returns, based on policy provided through training guidelines Provide and maintain strong, professional relationship with clients and show customer service empathy Log calls/cases from customer into the customer relationship database, including shipping instructions Track and follow cases to ensure they close in an efficient and timely manner Qualifications
Excellent command of Dutch Great communication & soft skills, as well as problem-solving skills Computer knowledge / tech savviness Ability to multitask and have strong interpersonal skills Ability to work in rotating shifts and availability to work overtime when required Work experience in customer support will be considered an advantage What we offer
Relocation support to Greece: flight tickets, hotel accommodation, and help with house searching, all at no cost to you Competitive monthly salary + 2 extra salaries per year Referral program: Bring your friends and receive bonuses Health care benefits and numerous other discounts Full training by certified instructors Professional growth and development opportunities Special events and community & social responsibility initiatives Free online Greek language courses State-of-the-art premises and a great working environment with relaxing break areas Work for a Great Place to Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Thinking about relocating and cost of living in Greece?
Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike. Find out more!
Would you like to see more Dutch speaking jobs options? Do you need even more options? View all of our available jobs.
#J-18808-Ljbffr