Jobs via Dice
Overview
We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment. Responsibilities
Provide technical assistance to users by troubleshooting and resolving computer-related issues. Install and configure software applications while educating users on proper usage. Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines. Collaborate with department heads, managers, and external vendors to address concerns and implement solutions. Modify existing software to enhance performance, correct errors, or adapt to new hardware systems. Coordinate with third-party system providers to design and optimize systems that meet performance requirements. Ensure timely resolution of printer-related problems and other hardware issues. Maintain and update desktop imaging processes to align with organizational standards. Deliver exceptional customer service by building strong relationships and fostering user satisfaction. Document technical processes and maintain records to ensure consistent support practices. Qualifications
Minimum of 2 years of experience in a help desk or desktop support role within a complex, multi-user environment. Strong interpersonal skills and a customer-focused approach to problem-solving. Ability to work independently and manage multiple tasks under tight deadlines. High level of attention to detail and discretion in handling confidential information. Proficiency in operating systems such as Windows 10 and Mac OS. Familiarity with Active Directory and desktop imaging processes. Excellent verbal and written communication skills. Capacity to remain resourceful and calm in high-pressure situations. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you’re agreeing to Robert Half\'s Terms of Use.
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We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment. Responsibilities
Provide technical assistance to users by troubleshooting and resolving computer-related issues. Install and configure software applications while educating users on proper usage. Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines. Collaborate with department heads, managers, and external vendors to address concerns and implement solutions. Modify existing software to enhance performance, correct errors, or adapt to new hardware systems. Coordinate with third-party system providers to design and optimize systems that meet performance requirements. Ensure timely resolution of printer-related problems and other hardware issues. Maintain and update desktop imaging processes to align with organizational standards. Deliver exceptional customer service by building strong relationships and fostering user satisfaction. Document technical processes and maintain records to ensure consistent support practices. Qualifications
Minimum of 2 years of experience in a help desk or desktop support role within a complex, multi-user environment. Strong interpersonal skills and a customer-focused approach to problem-solving. Ability to work independently and manage multiple tasks under tight deadlines. High level of attention to detail and discretion in handling confidential information. Proficiency in operating systems such as Windows 10 and Mac OS. Familiarity with Active Directory and desktop imaging processes. Excellent verbal and written communication skills. Capacity to remain resourceful and calm in high-pressure situations. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you’re agreeing to Robert Half\'s Terms of Use.
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