Foundation Partners Group
Overview
Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused
Customer Care Manager
to lead business development and customer success efforts across the
Seattle Metropolitan Area . This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the
Kent, WA Care Center . Success in this role requires a strong in-person presence and regular client interaction.
Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.
Base pay range $50,000.00/yr - $50,000.00/yr
Responsibilities
Client Relationship Management: Serve as the primary contact for assigned accounts; Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners; Deliver proactive, responsive, and tailored support to ensure satisfaction.
Business Development & Sales: Expand existing client relationships through upselling and cross-selling services; Identify and acquire new trade cremation partners in the Seattle area; Customize service offerings in collaboration with internal teams to meet evolving client needs.
Performance & Strategy: Meet or exceed sales growth goals and new account targets; Maintain accurate pipeline activity, customer feedback, and market insights; Use data to refine outreach and improve client success strategies.
Territory Management: Travel regularly across the Seattle Metro Area to meet clients and prospects; Represent Monarch Trade Services at industry events, community functions, and sales meetings; Partner with the Kent, WA Care Center team to ensure seamless service delivery.
Qualifications Required:
3+ years in sales, client services, or account management
Strong communication and interpersonal skills
Self-starter with the ability to work independently in a field-based role
Valid driver's license and reliable transportation
Familiarity with the Seattle area and willingness to travel extensively
Preferred:
Experience in the funeral, cremation, or trade services industry
Knowledge of B2B service sales, retention strategies, and CRM tools
Familiarity with customer success metrics and pipeline reporting
Success Traits
Self-starter with a hunter mindset and a servant-leader approach.
Empathetic listener with a commitment to outstanding service.
Highly organized, results-driven, and capable of managing a dynamic workload
A polished professional who can represent the brand with warmth and credibility
What We Offer
Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company.
Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).
Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.
Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.
Ready to make a difference in a meaningful industry while building lasting relationships and driving growth? Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Individual and Family Services
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Customer Care Manager
to lead business development and customer success efforts across the
Seattle Metropolitan Area . This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the
Kent, WA Care Center . Success in this role requires a strong in-person presence and regular client interaction.
Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.
Base pay range $50,000.00/yr - $50,000.00/yr
Responsibilities
Client Relationship Management: Serve as the primary contact for assigned accounts; Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners; Deliver proactive, responsive, and tailored support to ensure satisfaction.
Business Development & Sales: Expand existing client relationships through upselling and cross-selling services; Identify and acquire new trade cremation partners in the Seattle area; Customize service offerings in collaboration with internal teams to meet evolving client needs.
Performance & Strategy: Meet or exceed sales growth goals and new account targets; Maintain accurate pipeline activity, customer feedback, and market insights; Use data to refine outreach and improve client success strategies.
Territory Management: Travel regularly across the Seattle Metro Area to meet clients and prospects; Represent Monarch Trade Services at industry events, community functions, and sales meetings; Partner with the Kent, WA Care Center team to ensure seamless service delivery.
Qualifications Required:
3+ years in sales, client services, or account management
Strong communication and interpersonal skills
Self-starter with the ability to work independently in a field-based role
Valid driver's license and reliable transportation
Familiarity with the Seattle area and willingness to travel extensively
Preferred:
Experience in the funeral, cremation, or trade services industry
Knowledge of B2B service sales, retention strategies, and CRM tools
Familiarity with customer success metrics and pipeline reporting
Success Traits
Self-starter with a hunter mindset and a servant-leader approach.
Empathetic listener with a commitment to outstanding service.
Highly organized, results-driven, and capable of managing a dynamic workload
A polished professional who can represent the brand with warmth and credibility
What We Offer
Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company.
Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).
Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.
Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.
Ready to make a difference in a meaningful industry while building lasting relationships and driving growth? Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Individual and Family Services
#J-18808-Ljbffr